topic Re: Customer Relations Team - The Last Year in Plusnet Feedback

Customer Relations Team - The Last Year

SpendLessTime — Fri, 21 Aug 2015 07:42:00 GMT

For a laugh, I thought I would look at how many Plusnet staff members have announced that they are part of the CRT in the last twelve months, with the date of their last activity and the number of post that they have ever made.
(This number may include posts made before joining CRT and activity does not equal last posting date, just the last time they logged on or posted)

plusnettony	14/08/15	1801 (4.594 per day)
alexdevine	29/07/15	138 (0.364 per day)
Dan H	17/01/15	248 (0.372 per day)
Adam C	21/07/15	1050 (0.351 per day)
Cruise85	30/06/15	105 (0.276 per day)
Jack T	23/06/15	93 (0.253 per day)
LukeS	20/08/15	201 (0.429 per day)
MattyC	20/08/15	1789 (3.600 per day)
Aled	10/11/14	20 (0.051 per day)
SAB	06/03/15	73 (0.193 per day)
Matthew Wheeler	20/08/15	1982 (1.494 per day)
JoshuaC	06/05/15	167 (0.696 per day)
AndyT	21/07/15	141 (0.374 per day)
catelliott	20/08/15	241 (1.230 per day)
samberesford90	17/07/15	3 (0.014 per day)
Ben B	05/08/15	34 (0.199 per day)
KatC	08/07/15	60 (0.324 per day)
KirstyA	12/08/15	9 (0.117 per day)
LeeL	04/06/15	6 (0.076 per day)
joclark	27/07/15	125 (0.762 per day)

Re: Customer Relations Team - The Last Year

jelv — Fri, 21 Aug 2015 08:14:40 GMT

The other main responsibility of this team is dealing with complaints. That we see so little of them on here suggests their other role is taking most of their time!

Re: Customer Relations Team - The Last Year

SpendLessTime — Fri, 21 Aug 2015 09:30:04 GMT

Yes, I have seen the frustration in some of the post of the regular CRT posters when things get to them recently.

Re: Customer Relations Team - The Last Year

MattyC — Fri, 21 Aug 2015 09:43:00 GMT

I'll provide a response to this shortly.

A number of the guys above have left the CRT department, so won't be posting on the forums too much. For the interest of ownership, and the less cycling of names you guys see, we are now dedicating certain people to the forums and other social media channels within CRT.
The names you will see on a regular basis are myself, Harry Beesley, Ben Babinski, Matthew Wheeler, Chris Parr and Adam Walker. At the moment, we are in holiday season so quite a few of us have taken annual leave. This, combined with the inlife training Harry mentioned here, means that we have been very thin this week in particular. Apologies for this, but hope it clarifies (in particular for this week).
Matty

Re: Customer Relations Team - The Last Year

Mayfly — Fri, 21 Aug 2015 10:07:59 GMT

I guess some of them may well have moved on by now.