topic why does it take over an hour to get through to customer services ? in Plusnet Feedback https://community.plus.net/t5/Plusnet-Feedback/why-does-it-take-over-an-hour-to-get-through-to-customer/m-p/1258403#M63991 I am sick sore and tired trying to get through to PLUSNET on the telephone.&nbsp; What is happening to customer service ?&nbsp; It is a total joke.&nbsp; It should be renamed LACK OF CUSTOMER SERVICE. Thu, 20 Aug 2015 15:28:20 GMT shivers 2015-08-20T15:28:20Z why does it take over an hour to get through to customer services ? https://community.plus.net/t5/Plusnet-Feedback/why-does-it-take-over-an-hour-to-get-through-to-customer/m-p/1258403#M63991 I am sick sore and tired trying to get through to PLUSNET on the telephone.&nbsp; What is happening to customer service ?&nbsp; It is a total joke.&nbsp; It should be renamed LACK OF CUSTOMER SERVICE. Thu, 20 Aug 2015 15:28:20 GMT https://community.plus.net/t5/Plusnet-Feedback/why-does-it-take-over-an-hour-to-get-through-to-customer/m-p/1258403#M63991 shivers 2015-08-20T15:28:20Z Re: why does it take over an hour to get through to customer services ? https://community.plus.net/t5/Plusnet-Feedback/why-does-it-take-over-an-hour-to-get-through-to-customer/m-p/1258404#M63992 Hi shivers, <BR />I've just checked your account and it looks like you got through in the end. <BR />Sorry about the wait. <BR />Just to make you aware, we have agents available for live chat via <A href="http://contactus.plus.net" target="_blank">http://contactus.plus.net</A><BR />we also publish our average call wait times here: <A href="http://csc.plus.net" target="_blank">http://csc.plus.net</A> Thu, 20 Aug 2015 17:04:28 GMT https://community.plus.net/t5/Plusnet-Feedback/why-does-it-take-over-an-hour-to-get-through-to-customer/m-p/1258404#M63992 adamwalker 2015-08-20T17:04:28Z Re: why does it take over an hour to get through to customer services ? https://community.plus.net/t5/Plusnet-Feedback/why-does-it-take-over-an-hour-to-get-through-to-customer/m-p/1258405#M63993 Adam , Unfortunately it show 39.5 waiting and 20 mins wait time <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@6BD5E1FD9194A889D807C8E641344CF1/images/emoticons/sad.gif" alt="Sad" title="Sad" /> 18.25 Thu, 20 Aug 2015 17:27:05 GMT https://community.plus.net/t5/Plusnet-Feedback/why-does-it-take-over-an-hour-to-get-through-to-customer/m-p/1258405#M63993 rongtw 2015-08-20T17:27:05Z