topic Re: Top Quality work in Plusnet Feedback

Top Quality work

NickF — Mon, 13 Jul 2015 19:31:00 GMT

Kelly have been to install a new line on behalf of BT.
Wanted to share with everyone what quality work looks like

Re: Top Quality work

twocvbloke — Mon, 13 Jul 2015 19:34:15 GMT

Goodness me that's worse than what I'd do (not exactly competent with a drill myself!!), hope they pay for the damages....

Re: Top Quality work

jafreer — Mon, 13 Jul 2015 19:42:34 GMT

Pretty shocking. At least they didn't drill through the window frame

Re: Top Quality work

davidj66 — Tue, 14 Jul 2015 07:12:02 GMT

Is that blood on the wall?....from when you bopped him on the nose,I hope?

Re: Top Quality work

southerner — Tue, 14 Jul 2015 13:04:42 GMT

Oh my, that's terrible. Looks like a very bad attempt at DIY.

Re: Top Quality work

HarryB — Tue, 14 Jul 2015 13:45:05 GMT

Hi Nick, I want to raise this with our suppliers to try and get this sorted out as this is quite clearly not to the standard we'd expect.
Would you mind pming me the username of the account it relates to please.
In the meantime, if you want to try and report it directly due to damage to your property you can call Openreach directly on 0800 671130

Re: Top Quality work

Alex — Tue, 14 Jul 2015 13:53:12 GMT

Even from me, who has no building experience whatsoever, I can see it's bad that they just left a loose cable into the wall.

Re: Top Quality work

w23 — Tue, 14 Jul 2015 14:04:01 GMT

You'd have thought he'd sharpen his hammer before using it to make the hole for the cable. I bet he used the hammer too for inserting the screws into the wallplugs (if he even used wallplugs).

Re: Top Quality work

gleneagles — Tue, 14 Jul 2015 14:32:01 GMT

Even worse is the fact that whoever did this probably holds some formal qualifications.
Glad you reported it, be interesting to see his other handywork.

Re: Top Quality work

pvmb — Tue, 14 Jul 2015 20:04:09 GMT

Look on the bright side! At least they provided a rainwater drip loop on entry, I've often seen satellite installers who hadn't even done that.
Who or what are "Kelly"?

Re: Top Quality work

Estragon — Tue, 14 Jul 2015 20:29:38 GMT

Kelly's and Quinn's are the two subcontractor telecoms engineer firms Openreach took on when the demand for FTTC installations overwhelmed them quite a long time ago.
The horror stories are legion :(.

Re: Top Quality work

NickF — Wed, 15 Jul 2015 05:50:56 GMT

Hi all,
Thanks for all your comments
Hopefully it's getting sorted.
Nick

Re: Top Quality work

Gel — Wed, 15 Jul 2015 06:13:23 GMT

Why not post your snaps on their Twitter feed;
https://twitter.com/BTCare

Re: Top Quality work

MattyC — Wed, 15 Jul 2015 09:09:00 GMT

Just a word of warning; that Twitter feed usually directs you our way (though their response may be interesting). Harry's in at 11:30, so if you've sent him a PM, I'll give him a nudge.

Re: Top Quality work

Kremmen — Wed, 15 Jul 2015 09:44:24 GMT

These pictures are similar to some of the installations Virgin Media sub-contractors have been doing round my way and why I'm not entertaining them for anything, even though they send me a discount pack every month.
If you drill brick from the inside out and use the hammer option all the way through then that outer layer drop off is what happens.

Re: Top Quality work

HarryB — Wed, 15 Jul 2015 10:21:12 GMT

Thanks for the PM Nick.
Unfortunately I can't raise this with Openreach
When you said Kelly's on behalf of BT I assumed you meant BT Openreach, but looking at the account it's your phone provider.
If it has already been logged with them I hope they can sort it out for you

Re: Top Quality work

Townman — Fri, 17 Jul 2015 17:58:26 GMT

Quote from: Estragon
Kelly's and Quinn's are the two subcontractor telecoms engineer firms Openreach took on when the demand for FTTC installations overwhelmed them quite a long time ago.
The horror stories are legion :(.

They certainly are for Kelly's cowboys, however the only stories I've heard in respect of J. C. Quinn have been for their excellence. I had a J. C. Quinn guy turn up to a job on Wednesday morning - setting aside that BTOR should never have allocated the job to a sub-contractor, my only grounds for complaint would have been that he did not have the right gear (fibre glass ladders) for working on a joint services pole.

Re: Top Quality work

MattyC — Sat, 18 Jul 2015 09:47:36 GMT

To add some contrast; Kelly seems to get sourced a lot in Sheffield, as I've had a Kelly engineer every time. They have always done a decent job.

Re: Top Quality work

Mayfly — Sat, 18 Jul 2015 10:15:24 GMT

Ditto Matty - it was a Kelly engineer who installed my fibre and he was courteous and polite and did a good job.