topic Re: Rude customer service agent in Plusnet Feedback

Rude customer service agent

jmpatrick — Tue, 14 Jul 2015 08:03:39 GMT

I feel compelled to say that I was astonished by the rudeness of Plusnet’s ‘customer service’ this morning, who outright accused me of lying about my motivation for wanting to cancel my contract following receipt of the price increase email. Regardless of the commercial proposition, it’s difficult to see how you can retain customers when staff lack basic politeness, and on this basis, there appear to be some significant issues of morale in the organisation at present. The contrast between your attitude and that of my mobile phone provider, Three, whom I also contacted recently is striking, and leads me to wonder if a UK call centre is necessarily an advantage.

Re: Rude customer service agent

chenks76 — Tue, 14 Jul 2015 09:06:14 GMT

i've found you often get back what you give when dealing the customer services from anyone.
if your attitude is already on the negative/defensive then you normally get a similar response.

Re: Rude customer service agent

Anotherone — Tue, 14 Jul 2015 09:21:47 GMT

I though "Three"'s customer service was UK based, and others have said they are very good, and that is my very limited experience of "Three" as well.

Re: Rude customer service agent

chenks76 — Tue, 14 Jul 2015 09:38:40 GMT

Three often gets the worst rating for customer services (unless things have drastically changed in the past year or so).

Re: Rude customer service agent

dvorak — Tue, 14 Jul 2015 09:40:36 GMT

mod:note
on topic please gents.
if you want to discuss three's service in general start a thread in chit chat

Re: Rude customer service agent

chenks76 — Tue, 14 Jul 2015 09:47:04 GMT

only reason Three was being discussed was because the OP used that as a comparison in the original post.

Re: Rude customer service agent

MatthewWheeler — Tue, 14 Jul 2015 10:09:24 GMT

I'm sorry to hear you weren't happy with the agent you spoke to.
We'll look into that internally.

Re: Rude customer service agent

ninteh — Wed, 15 Jul 2015 18:39:37 GMT

Haha I had the same problem mate, it's because they work on retention figures, so if you leave it lowers their retention rate I think (I've never worked in a call centre but think that's how they work)