topic Re: Clarification PLEASE on LRS & 30 day notice in Plusnet Feedback

Clarification PLEASE on LRS & 30 day notice

HairyMcbiker — Mon, 13 Jul 2015 17:12:20 GMT

OK those of us on LRS which does NOT expire before 2nd Sept.
We have 30 days on receipt of the email to say we plan to leave then 14 days to leave.
But if we leave early then we LOOSE MONEY as LRS in NON REFUNDABLE.
So can we phone during the 30 day period and say we are leaving when our LRS expires and NOT be subject to cancellation fees?
I.E. Phone within the 30 day notice but leave MONTHS later without being charged?

Re: Clarification PLEASE on LRS & 30 day notice

Empirical — Mon, 13 Jul 2015 17:39:24 GMT

I thought the answer was as clear can be: no you cannot avoid early termination charges by phoning now and leaving months later.

Re: Clarification PLEASE on LRS & 30 day notice

HairyMcbiker — Mon, 13 Jul 2015 17:47:16 GMT

I'm sorry are YOU a member of PN staff? Are you talking FOR them?
I am asking a STAFF member to clarify this.

Re: Clarification PLEASE on LRS & 30 day notice

ITWorks — Mon, 13 Jul 2015 17:56:48 GMT

Yes i would also like to know the answer to this as well, PN have supposedly been chasing this up since last Tuesday, after a couple of reminders in the other thread , still no update from PN .
It seems to be getting more and more familiar with PN, you ask a question,and constantly have to remind them, in order to get an answer.
Regards
Mike

Re: Clarification PLEASE on LRS & 30 day notice

Empirical — Mon, 13 Jul 2015 18:00:15 GMT

Quote
I'm sorry are YOU a member of PN staff?

No, but I speak English which is more than sufficient to help interpret this statement for you:
"Unfortunately, it's strictly 30 days upon receipt of the email, even if LRS is in play. ". It means no.
http://community.plus.net/forum/index.php/topic,141236.msg1248180.html#msg1248180
(Link provided for I.T)
Glad to be of service.

Re: Clarification PLEASE on LRS & 30 day notice

HairyMcbiker — Mon, 13 Jul 2015 18:16:42 GMT

Quote from: Hairy
I'm sorry are YOU a member of PN staff?
I am asking a STAFF member to clarify this.

Quote from: Empirical
No, but I speak English which is more than sufficient to help interpret this statement for you:

You claim not to be yet you clearly WANT to speak for them. UNLESS YOU ARE A STAFF MEMBER PLEASE DO NOT RESPOND AGAIN.

Re: Clarification PLEASE on LRS & 30 day notice

Chris — Mon, 13 Jul 2015 18:19:06 GMT

The cancellation period is 14 days from when you request cancellation, which needs to be within 30 days of receiving the email.

Re: Clarification PLEASE on LRS & 30 day notice

Estragon — Mon, 13 Jul 2015 18:23:25 GMT

I think there is mileage in this post by the OP, and my reply. He seems to have bought an 18-month bundle and chosen to pay the 12-month LRS part of that.
Which leaves him at the end of 12 months in a mess. He moves his phone and his broadband price rises by £2.50pm. Or he leaves completely and gets an early termination charge on both the broadband and the outstanding 6 months of line rental.
I wouldn't be too pleased if I were in that situation. It isn't really covered by the Ofcom guidance, as that was brought in before 18-month contracts existed, never mind ones that run concurrently for the first 12 months then part of one expires. I believe he has a case, just hadn't made it clear until the linked post.
Edit - Even if he joined on a bundle before the line rental contract became the same length as the associated broadband one, he is in the same position vis-à-vis the £2.50pm broadband increase, but avoids the 6 months of line rental termination fees.

Re: Clarification PLEASE on LRS & 30 day notice

HairyMcbiker — Mon, 13 Jul 2015 18:25:17 GMT

Fine Chris, complaint raised in the ticket area.

Re: Clarification PLEASE on LRS & 30 day notice

Empirical — Mon, 13 Jul 2015 18:26:49 GMT

Quote from: Hairy
DO NOT RESPOND AGAIN.

OK.

Re: Clarification PLEASE on LRS & 30 day notice

Estragon — Mon, 13 Jul 2015 18:32:12 GMT

@HairyBiker
I suggest that if my explanation in this thread of your contractual position is correct you use a similar sort of description. It was only your post in the other thread that made me understand. Nowhere else is the complication of the overlapping contract and non-matching expiry dates, with the price or early termination fees brought up by you.

Re: Clarification PLEASE on LRS & 30 day notice

dvorak — Mon, 13 Jul 2015 18:52:22 GMT

mod:note
can all parties please wind your necks in. thank you.

Re: Clarification PLEASE on LRS & 30 day notice

Anotherone — Wed, 29 Jul 2015 12:16:45 GMT

Sounds like another case for a chat with OFCOM.

Re: Clarification PLEASE on LRS & 30 day notice

jelv — Wed, 29 Jul 2015 12:27:16 GMT

The only fair thing to do would be to assume that LRS hadn't been taken out, i.e. calculate the normal monthly charge multiplied months that the LRS has running and deduct that from the LRS fee - that should be the refund.

Re: Clarification PLEASE on LRS & 30 day notice

Estragon — Wed, 29 Jul 2015 13:43:54 GMT

I used to think that, (I think I posted it recently in one of the many threads), but as LRS is a fixed price contract and it is Plusnet who have caused the break, I've changed my mind. It should be pro-rata.

Re: Clarification PLEASE on LRS & 30 day notice

adamwalker — Thu, 30 Jul 2015 10:44:17 GMT

Thanks for your feedback everyone, we understand fully that some of you may be unhappy about this and we're taking that onboard.
To clarify as I'm sure you're all aware LRS is a separate contract.

Re: Clarification PLEASE on LRS & 30 day notice

Townman — Thu, 30 Jul 2015 11:00:06 GMT

Quote from: _Adam_Walker_
To clarify as I'm sure you're all aware LRS is a separate contract.

Adam,
With the very greatest of respect, that is splitting hairs. LRS is a means of payment of the contracted for line rental.
The means of payment gives a discount for the commitment to pay in advance for 12 months, with the constraint that in the event of the user simply 'choosing' to exit the substantive contract, the advance payment is not refundable. The duration of the contract is governed else where - for example 18 months.
The issues here is that there is a material change to the substantive contract (paid for in advance) which under regulatory rules affords the user the option of ceasing the substantive contract without exit penalty. To not refund "unused" LRS is in effect an exit penalty.
If the user elects to exit the contract WITHOUT penalty then either the residual LRS should be refunded or the user should be allowed to exercise their penalty free exit at the end of the LRS. At worse, the full (non-LRS) rental fees to the termination date, should be deducted from the amount of the LRS paid and the remainder refunded, if (possibly quite reasonably) a full pro-rata refund is thought inappropriate.
Kevin.

Re: Clarification PLEASE on LRS & 30 day notice

adamwalker — Thu, 30 Jul 2015 12:39:42 GMT

I hear you Kevin but politely disagree. Appreciate that;s not what you would want to hear.

Re: Clarification PLEASE on LRS & 30 day notice

Townman — Thu, 30 Jul 2015 13:32:39 GMT

Hi Adam,
I would always want to hear that you are polite, which I have never seen a cause to dispute
I would be very interested to be pointed to material which clearly indicates that LRS is a separate contract, rather than simply a different means of paying the monthly line rental. I am on LRS and have no cognisance of it being a distinct contract and I am very careful over reading T&Cs.
Whilst the way we would like things to work is not what PlusNet are facilitating, I am sure that you would agree (if not bound by corporate constraints) that either refunding residual LRS or allowing the penalty free exit at the end of LRS would be somewhat more transparent and dare I say honest too?
Kevin

Re: Clarification PLEASE on LRS & 30 day notice

adamwalker — Thu, 30 Jul 2015 16:33:40 GMT

Quote
Whilst the way we would like things to work is not what PlusNet are facilitating, I am sure that you would agree (if not bound by corporate constraints) that either refunding residual LRS or allowing the penalty free exit at the end of LRS would be somewhat more transparent and dare I say honest too?

Rather than not reply at all I just wanted to say that would be giving my personal opinion which I'm not here to do.
Sorry if that sounds blunt, there's no other way I can put it.