topic Re: Fibre order cancelled twice so far, not good start for new customer in Plusnet Feedback

Fibre order cancelled twice so far, not good start for new customer

mackers758 — Mon, 17 Aug 2015 14:06:31 GMT

Not a good start for a new customer I'm afraid to say.
Ordered phone and unlimited fibre extra at beginning of July only to be informed that the order was cancelled, due to an admin error. Replaced order and waited until last week before engineer turns up and just sticks a phone line in and off he goes
After me doing some chasing up I discover that the fibre was cancelled yet again, due to another cock-up. Losing patience already.

Re: Fibre order cancelled twice so far, not good start for new customer

adamwalker — Tue, 18 Aug 2015 11:29:21 GMT

Hi mackers758,
I'm really sorry about the repeat problems with your order.
My aim is to put things right as quickly as possible.
With that in mind I'm going to pick this up later in the afternoon and get your order placed.

Re: Fibre order cancelled twice so far, not good start for new customer

MattyC — Tue, 18 Aug 2015 11:30:55 GMT

Adam beat me to this by about 30 seconds. I've got your order placed so will update the ticket for you.