topic Re: Price Rise Notification E-mail Timescale? in Plusnet Feedback

Price Rise Notification E-mail Timescale?

PLan2015 — Fri, 10 Jul 2015 00:49:34 GMT

How long will it take for everyone to get their price rise notification e-mail? I've been given various timescales - 5 weeks, 2 weeks, any time as long as 30 days notice has been met. Can't seem to get a detailed and definitive answer.

Re: Price Rise Notification E-mail Timescale?

Estragon — Fri, 10 Jul 2015 11:38:05 GMT

Is your line rental with Plusnet? If just broadband, like me, you won't get one.

Re: Price Rise Notification E-mail Timescale?

PLan2015 — Fri, 10 Jul 2015 11:47:27 GMT

Yes, broadband and phone.

Re: Price Rise Notification E-mail Timescale?

Mayfly — Fri, 10 Jul 2015 12:09:08 GMT

I've already had mine but last year IIRC mine arrived a month or so later than some.

Re: Price Rise Notification E-mail Timescale?

catelliott — Fri, 10 Jul 2015 12:31:33 GMT

Hi PLan2015,
You'll receive your email over the next few weeks, and it will give you a 30 day window before the price rise takes effect

Re: Price Rise Notification E-mail Timescale?

PLan2015 — Fri, 10 Jul 2015 12:50:38 GMT

OK, thanks.

Re: Price Rise Notification E-mail Timescale?

g1000 — Fri, 10 Jul 2015 12:52:26 GMT

The price rises are fixed for 2nd Sep. Plusnet can notify you any time, the latest being 30 days before the rise. People are getting it at different times, I don't have mine yet either. As soon as you get the email, you have a 30 day window to give notice of cancellation or switching.

Re: Price Rise Notification E-mail Timescale?

PLan2015 — Sun, 26 Jul 2015 22:05:32 GMT

Still no e-mail, this is getting a bit tedious(even though I haven't made up my mind whether to stay or leave). I'm beginning to wonder whether people who are the newest signups are getting notified last despite being told random selection would be used?

Re: Price Rise Notification E-mail Timescale?

w23 — Mon, 27 Jul 2015 08:59:38 GMT

If my calculation is correct it could be another week to give 30 days notice (I'd hope all the emails are sent and received before that though).
Still haven't had mine (as far as I can tell).

Re: Price Rise Notification E-mail Timescale?

sjptd — Mon, 27 Jul 2015 09:08:03 GMT

Mine came on 22nd (Wednesday). I don't know if it ties in in any way with payment days, but I get my regular 'about to charge' reminder emails on 26th, for payment on 29th.
My regular payment emails have been sent to both my Plusnet and my Gmail addresses.
However, the price increase warning (Important information about your Plusnet service) was sent to my gmail address only.

Re: Price Rise Notification E-mail Timescale?

Mayfly — Mon, 27 Jul 2015 09:44:46 GMT

I received the one for my mothers account that I administer on the 21st, 3 weeks after I got the one for my own account.

Re: Price Rise Notification E-mail Timescale?

MattyC — Mon, 27 Jul 2015 12:10:34 GMT

With the amount of customers on dual play, we really are stretching out the emails as much as possible to limit the queues to COT.

Re: Price Rise Notification E-mail Timescale?

oldbaldeagle — Mon, 27 Jul 2015 15:55:35 GMT

Thanks for bringing this up; I've seen what seem like loads posts complaining about a proposed price rise so was wondering when/if Plusnet would tell me about this.
Am I right in thinking I will have the following options?
- Put up and shut up
- Call Plusnet in the hope the phone will be answered and see if they want to retain me as a customer, but number do I call?
- Cancel and go elsewhere; I live in the wilds of rural Lincolnshire, so I appear to be limited to BT, John Lewis or the Post Office if I don't like Plusnet any more!
Any guidance would be gratefully received!

Re: Price Rise Notification E-mail Timescale?

jafreer — Mon, 27 Jul 2015 16:07:42 GMT

@goldbaldeagle
Yes, one option is to do nothing.
The nice thing about this email is that it gives you a chance to either leave Plusnet penalty free, or renegotiate a new contract with Plusnet.
If you like Plusnet as a supplier, and you want to try and save some money, my suggestion would be to look around at alternative suppliers, and get a note of their package prices and details.
If you see what looks to be a cheaper deal than you have now, then call COT (Customer Options Team) on 0800 013 2632 and tell them you received your price rise email, and have seen a better deal that you are considering taking. See if they can match it. My experience is that they usually do.
If, on the other hand, you don't like Plusnet as a supplier, this is your chance to leave your contract early without penalty.
Either way, you have the upper hand.

Re: Price Rise Notification E-mail Timescale?

gleneagles — Mon, 27 Jul 2015 16:09:08 GMT

Do price rises also apply to those on a fixed contract ?

Re: Price Rise Notification E-mail Timescale?

sjptd — Mon, 27 Jul 2015 16:10:47 GMT

Pretty much so, I think Plusnet provides John Lewis broadband.
The number to ring is 0800 432 0200.
0800 013 2632 is another one that is meant to be more direct, I still got numbers to punch in and a longish wait.
BT has pretty good deals at the moment, especially if you go via cashback. If you don't the rates are worse as well as not getting cashback.
£10 per month for 40/10, telephone about the same as Plusnet, and over £100 cashback.
It looks as if those have got worse on Quidco since yesterday, even though yesterday they were showing 4 days to go. Sadly, now £20 for unlimited 40/10.
However, still £10 via Topcashback with £157.50 chasback. 1 day 6 hours to go?

Re: Price Rise Notification E-mail Timescale?

Estragon — Mon, 27 Jul 2015 16:38:02 GMT

Quote from: oldbaldeagle
... so I appear to be limited to BT, John Lewis or the Post Office if I don't like Plusnet any more!
Any guidance would be gratefully received!

The price rises are to the Plusnet line rental and the call packages. If you don't have your line rental with Plusnet the rises don't apply to you.
I strongly recommend against the Post Office. Their service is provided through TalkTalk.
If on a TalkTalk LLU'ed exchange it is fine. If it isn't, which your post suggests, you get their out of area badly resourced BT Wholesale ADSL Max service. From what I see said, it will work for emails and ordinary browsing, but you could forget about catchup TV or and possibly have trouble watching Youtube videos.
John Lewis is run by Plusnet but apparently different product specs and a high level of CS.

Re: Price Rise Notification E-mail Timescale?

jafreer — Mon, 27 Jul 2015 18:34:51 GMT

I echo what Estragon said about TalkTalk's BT Wholesale ADSL Max service. This is what I had before joining Plusnet and it was absolutely awful. Come peak times, you could hardly do anything (certainly not TV streaming or anything like that). It ran reasonably well at off peak times, but that isn't much good if you want to come home from work and stream a movie in the evening. These problems are before you even throw TalkTalk's terrible customer service into the mix.
All my own opinions of course.

Re: Price Rise Notification E-mail Timescale?

CroydonGeorge — Mon, 27 Jul 2015 19:44:56 GMT

I've tried to notify PlusNet, by phone, that I shall be leaving. For three days I've waited, giving up after around 20 minutes. This evening, after checking the opening times (up to 10 pm) I finally got through after 23 minutes at about 8.05 p.m. Went through the 'security' checks. Said I wanted to give notice of leaving. Oh dear, silly me. The person I needed finishes at 8 p.m.- please ring back tomorrow. How lovely.
No way do I want to stay with PlusNet. I've started the sign up process with SSE and in my mind it's a no brainer. £12 a month for line rental and FREE broadband for 18 months, with only a 12 month contract.
Beat that Mr. We'll do You Proud.
PlusNet seems to have shot themselves in the foot by bumping up the line rental. It gets me out of a 2year contract with no penalty, so cheers Mr. We'll do You Proud. Too right matey, cheery bye the noo.

Re: Price Rise Notification E-mail Timescale?

MattyC — Tue, 28 Jul 2015 08:50:19 GMT

@CroydonGeorge - Well I'm sorry we left a sour taste in your mouth, though I do wish you all the best going forward. Let me know if you have any further problems whilst still with us.