topic Re: Router in Plusnet Feedback

Router

Tozwaddingham — Sat, 15 Aug 2015 10:02:50 GMT

My account opens on Aug 17 but the router hasn't arrived. What should I do.

Mark — Sat, 15 Aug 2015 10:43:58 GMT

Ring support

Tozwaddingham — Sat, 15 Aug 2015 12:16:25 GMT

I've rung the 08004320200 and have hung on for ages with no reply. Is there a better one?

Mark — Sat, 15 Aug 2015 12:48:33 GMT

Hi there
Thats the correct number but call wait times can be quite long.
This page http://www.plus.net/supportpages.html?a=212&helpheader=rhmcallstats should give you a view of call volumes in real time but I'm not certain it's as accurate as it should be right now.
Live chat is another option https://www.plus.net/home-broadband/contact/
M

adamwalker — Mon, 17 Aug 2015 09:50:18 GMT

@Tozwaddingham
Did your router arrive?
Please let me know if not for any reason and I'll make sure we rush one out and make it up to you.