topic Re: View My Broadband Usage in Plusnet Feedback

View My Broadband Usage

MKen — Wed, 08 Jul 2015 17:33:06 GMT

Is this broken? all I see is a message

Quote
Sorry, there's nothing to show at the moment.
This might be because your account is new, or your usage has been reset for a new billing period.
It can take up to 4 hours for your usage to show up - please try again later.

Was same when I tried yesterday as well.

Re: View My Broadband Usage

MatthewWheeler — Wed, 08 Jul 2015 17:52:15 GMT

As far as I'm aware there's no issues with it.
I'll check with the relevant people in the morning.

Re: View My Broadband Usage

alext05 — Wed, 08 Jul 2015 17:54:57 GMT

Well, I can access my usage but... I see large zeros for yesterday and today. What's going on?

Re: View My Broadband Usage

MKen — Wed, 08 Jul 2015 17:59:43 GMT

Quote from: Matthew
As far as I'm aware there's no issues with it.
I'll check with the relevant people in the morning.

Thanks

Re: View My Broadband Usage

BlackPearl — Wed, 08 Jul 2015 18:26:28 GMT

Yes it is broken , I have had no usage information since I joined last November and they can't fix it
for my account !
I seem to report this at least every month or so but it never gets fixed.

Re: View My Broadband Usage

drunkenmonkey — Wed, 08 Jul 2015 19:31:39 GMT

Hmm looks all fine here, usage looks a little lower than expected however all the numbers are populated

Re: View My Broadband Usage

spraxyt — Wed, 08 Jul 2015 22:44:50 GMT

Quote from: MKen
Is this broken? all I see is a message ...

You could try disconnecting from Plusnet using your router's admin interface, then reconnect again. This will start a new PPP connection which sometimes prompts VMBU to start recording again.
Note, this will not lead to missing usage being filled in, the current zeroes will stay as zero.

Re: View My Broadband Usage

MKen — Thu, 09 Jul 2015 18:00:28 GMT

Seems to be working now - though showing a couple of weeks of zero usage

Re: View My Broadband Usage

Heanorman — Thu, 09 Jul 2015 19:00:32 GMT

My ''view my broadband usage'' hasent been working since yesterday wednesday. First time it hasent worked in 6 years.
Just done an online chat about it, but not sure if she knew what i was on about. Still dont work.

Re: View My Broadband Usage

kitz — Sat, 11 Jul 2015 23:27:25 GMT

I reported it as broken on 30th of June as mine went AWOL after my last billing period (19th) and not re-appeared since.
I was told they were aware of the issue and that it didnt matter because I was on an unlimited product. I was also told that it had been broken for a while and they would likely be doing away with VMBU all together.

Quote
Name removed - CSC Analyst
8:06pm, Tuesday 30 Jun 2015
Chat reference:4304833170
Description:Added to Problem 84083 regarding no usage showing.

So from that you can clearly see that there is a known issue with VMBU and they are aware of it.
I asked why there wasn't an SS about it, but the impression given was - its broken but didnt matter and unlikely to be fixed

Re: View My Broadband Usage

Mayfly — Sun, 12 Jul 2015 06:40:54 GMT

I first had problems with it in November 2013 and it regularly crops as a problem on here.

Re: View My Broadband Usage

Mad_Moggies — Wed, 02 Sep 2015 16:49:41 GMT

Not just me then! Just thought I'd take a look and found the message that either my account is new or it's the start of a new billing period, neither of which apply to my account. Not too much bother as it's unlimited but I was wanting to check how much bandwidth something had been using.

Re: View My Broadband Usage

mojorisin — Wed, 02 Sep 2015 16:53:15 GMT

I have had the same message since adding plusnet tv to my package

Re: View My Broadband Usage

Saturn — Wed, 02 Sep 2015 22:39:09 GMT

My Usage monitoring stopped working 15 months ago and I first got the "were on it" statement then the same as Kitz "you don't need it anyway". It wasn't this apathetic when I joined PlusNet 13 years ago.

Re: View My Broadband Usage

jelv — Thu, 03 Sep 2015 08:53:05 GMT

I've a feeling whether it works or not depends upon which gateway you are on. Until my gateway changed yesterday I was on pcl-bng02 and VMBU wasn't working. I'm now on ptw-ag01 and it is working.

Re: View My Broadband Usage

Mad_Moggies — Thu, 03 Sep 2015 09:58:16 GMT

I'm currently on pcl-ag06. Don't know what I was on before the last router reconnects, which was when VMU was still working OK!

Re: View My Broadband Usage

drj — Thu, 03 Sep 2015 10:41:25 GMT

The "View My/Your * Broadband Usage" page used to say "It can take up to 2 hours for your usage to show up - please try again later."
However recently that's changed to "Usage from the last 4 hours is not shown on this page"
That is evidently wrong - screenshot 1 shows the situation at 10am this morning when I got in from being out since before the 8am threshold. Yet background usage is clearly showing by then. It's now 11.30 and since I've been using the internet usage has gone up to nearly 50MB (screenshot 2) - yet it's still under four hours since the 8am threshold.
Would you please advise what the ACTUAL period is before usage shows up (assuming it's not nearly instantaneously which it potentially could be?) and correct the page to state that.
EDIT
* - the tab says "Your" but the page itself says "My"

Re: View My Broadband Usage

karjala — Thu, 03 Sep 2015 11:04:09 GMT

Works for me, but this message appears in a pink box above the summary:
"Due to planned maintenance you may see an increase in the usage displayed on your account on 7th August 2014, between 00:01 and 06:00. You won't be charged for this."
The message has appeared for a few weeks, but not that long!

Re: View My Broadband Usage

drj — Thu, 03 Sep 2015 11:35:08 GMT

That message is still valid for people whose charging period is coming to an end this week.

Re: View My Broadband Usage

karjala — Thu, 03 Sep 2015 12:09:27 GMT

Quote from: drj
That message is still valid for people whose charging period is coming to an end this week.

care to re-read the date?