topic BT, Sky or Talk-Talk in Plusnet Feedback

BT, Sky or Talk-Talk

charlatan — Wed, 12 Aug 2015 10:43:14 GMT

Tomorrow will be exactly 6 weeks since I first reported my internet connectivity problems to Plusnet, and 1 letter to the MD, 2 engineer visits and 3 routers later nothing has changed. As far as I can ascertain, Plusnet thinks it's BT's fault, BT thinks it's Plusnet's fault, and nobody actually has a clue. Anyway, time to move on. At least that will determine once and for all whether the problem is with the network or the CP. My options seem to be BT or the local LLU operators, Sky or Talk-Talk. Does anyone have any recommendations?

Re: BT, Sky or Talk-Talk

MattyC — Wed, 12 Aug 2015 12:13:24 GMT

Hi Charlatan,
My colleague Tony has been dealing with your case though, so I have sent him a message asking for an update.
Matty

Re: BT, Sky or Talk-Talk

plusnettony — Wed, 12 Aug 2015 12:18:22 GMT

I'm hoping that we can get you on different equipment at the exchange. This should result in a vast improvement for you.