topic Re: High Speed Broadband link disappeared from Connection Settings in Plusnet Feedback

High Speed Broadband link disappeared from Connection Settings

alext05 — Tue, 07 Jul 2015 06:49:52 GMT

Has anyone noticed that High Speed Broadband icon and link disappeared from Connection Settings of Plusnet's Member Centre? So no way of knowing what is your Current and Estimated speed.
https://portal.plus.net/my.html?action=myconnection&?membermenu=connectionsettings
Has it been moved somewhere else or completely removed? Why Plusnet, why?

Re: High Speed Broadband link disappeared from Connection Settings

dvorak — Tue, 07 Jul 2015 06:55:55 GMT

missing from mine too, was there a week ago. wonder if it's gone as part of last nights maintenance.
a big loss if it has.

Re: High Speed Broadband link disappeared from Connection Settings

dvorak — Tue, 07 Jul 2015 06:57:15 GMT

mod:note
moved as it may well impact all customers and needs better visibility.

Re: High Speed Broadband link disappeared from Connection Settings

PeterLoftus — Tue, 07 Jul 2015 07:02:10 GMT

The link may have gone but the page is still there
Go to broadband speed tips at bottom of members centre page and then scroll down to high speed broadband hyperlink under item 1

Re: High Speed Broadband link disappeared from Connection Settings

alext05 — Tue, 07 Jul 2015 07:12:52 GMT

Thanks, Peter. Here is the direct link:
https://portal.plus.net/my.html?action=data_transfer_speed
Over to you, Plusnet. Why?

Re: High Speed Broadband link disappeared from Connection Settings

Anonymous — Tue, 07 Jul 2015 07:18:28 GMT

Maybe related...
Following the link to 'network performance graphs' on this page http://www.plus.net/supportpages.html?a=2&?helpheader=servicestatus doesn't seem to go anywhere useful if you really are looking for them... Or maybe I'm missing something?

Re: High Speed Broadband link disappeared from Connection Settings

jelv — Tue, 07 Jul 2015 07:40:21 GMT

I've started a separate topic about the performance graphs: http://community.plus.net/forum/index.php/topic,141229

Re: High Speed Broadband link disappeared from Connection Settings

Oldjim — Tue, 07 Jul 2015 08:04:35 GMT

I hadn't spotted that as I use the direct link as shown in my sig

Re: High Speed Broadband link disappeared from Connection Settings

Chris — Tue, 07 Jul 2015 08:08:58 GMT

Let me ask about this.

Re: High Speed Broadband link disappeared from Connection Settings

alext05 — Tue, 07 Jul 2015 09:19:22 GMT

Chris, could this be collateral damage?

Re: High Speed Broadband link disappeared from Connection Settings

EnglishMohican — Tue, 07 Jul 2015 13:57:31 GMT

Of course it could not be collateral damage. Plusnet have told us before how they spend ages testing every change to their website to make sure that absolutely nothing can go wrong
At least, that is why they can never make a change that is suggested in anything less than months.

Re: High Speed Broadband link disappeared from Connection Settings

alext05 — Tue, 07 Jul 2015 16:50:33 GMT

Can anyone from Plusnet please let us know whether the link is going to be reinstated?

Re: High Speed Broadband link disappeared from Connection Settings

Chris — Wed, 08 Jul 2015 13:38:35 GMT

Hi all,
I don't think this icon will be reappearing. The information on there, whilst useful for some people shouldn't really need to be shown as the profile should (and it does update the vast majority of the time now) keep up to date with the IP profile which is the more relevant number when looking in to connection problems.

Re: High Speed Broadband link disappeared from Connection Settings

dvorak — Wed, 08 Jul 2015 14:01:02 GMT

disappointed by that, because it was nice to have a quick reference to see if it had changed without going through the rigmarole of running a bt one first.

Re: High Speed Broadband link disappeared from Connection Settings

alext05 — Wed, 08 Jul 2015 14:02:22 GMT

That icon provided information where I found out about my two different problems with your provisioning.
https://community.plus.net/forum/index.php/topic,121371
It also helped to confirm that I had G.INP on my line, and I was checking it to see whether the latest G.INP fix was applied as it appeared that my latency has dropped yesterday.
Why all this sudden secrecy and shiftiness about totally harmless information for legitimate users?

Re: High Speed Broadband link disappeared from Connection Settings

simoncraddock — Wed, 08 Jul 2015 15:44:08 GMT

Because they can cap users download speeds with nobody knowing now and just blame speedtests has inaccurate.

Re: High Speed Broadband link disappeared from Connection Settings

Strat — Wed, 08 Jul 2015 15:48:04 GMT

They're simply clearing out all the technical info that most customers wouldn't be able to make sense of ready for.........

Re: High Speed Broadband link disappeared from Connection Settings

KevinG — Wed, 08 Jul 2015 16:31:39 GMT

Oh come on, this is getting silly, that information was extremely useful and my first port of call whenever anything "odd" was happening.

Re: High Speed Broadband link disappeared from Connection Settings

rongtw — Wed, 08 Jul 2015 16:37:03 GMT

Most proberbly the same reason why the new Fast PN router dont work on TBB and no UPDATES for new firmware

Re: High Speed Broadband link disappeared from Connection Settings

Estragon — Wed, 08 Jul 2015 18:30:56 GMT

Quote from: Chris
I don't think this icon will be reappearing. The information on there, ... shouldn't really need to be shown as the ~~profile~~ Current line speed should (and it does update the vast majority of the time now) keep up to date with the IP profile which is the more relevant number when looking in to connection problems.

I'm afraid that just isn't a valid argument Chris.
What about the times when it doesn't update? We still get one or two posters a month where we send them to check that and it is incorrect. I've even had an incorrect value there myself within the last three or four months.
Given that well over 95% of your customers will have no idea whatsoever what an IP Profile is, and of the remaining 5% many may not know how to find it with the current version of the BT Wholesale Performance Test, it could prove very useful to those of the IP Profile-ignorant intelligent enough to go through the Member Centre to see if they can find anything relevant.
Thinking simply of those who do know and understand these things, we can both help ourselves and others by guiding them to both the IP Profile and the Current line speed figures for comparison. This sometimes saves people needing to contact the increasingly unavailable Customer Help system, as depending on the circumstances we can advise waiting a few hours for it to update, disconnecting the PPP session for a short while, doing a re-sync to try to trigger an update, or needing to contact CS.
Perhaps it's Commercially sensitive information ;).