topic Performance graphs removed in Plusnet Feedback

Performance graphs removed

jelv — Tue, 07 Jul 2015 07:39:09 GMT

As noted elsewhere the link to the performance graphs has been removed and also the pages themselves have gone. The main one used to be at http://www.plus.net/support/service/network_performance/broadband_bandwidth_usage.shtml.
Just what are the motives behind removing those pages?

Re: Performance graphs removed

Chris — Tue, 07 Jul 2015 07:53:27 GMT

We have removed the network performance graphs as they contained commercially sensitive data. We were the only provider to publish this sort of sensitive information in an increasingly competitive marketplace.

Re: Performance graphs removed

Oldjim — Tue, 07 Jul 2015 08:01:46 GMT

another useful page gone for a burton

Re: Performance graphs removed

avatastic — Tue, 07 Jul 2015 08:14:43 GMT

Forums will be next.

Re: Performance graphs removed

jelv — Tue, 07 Jul 2015 08:17:04 GMT

That thought had occurred to me too!

Re: Performance graphs removed

Oldjim — Tue, 07 Jul 2015 08:18:10 GMT

and the first one who makes comments about Rats and Sinking Ships will be reported to the remaining moderators

Re: Performance graphs removed

KevinG — Tue, 07 Jul 2015 08:55:06 GMT

This is beginning to look serious.

Re: Performance graphs removed

MarcusJClifford — Tue, 07 Jul 2015 09:08:35 GMT

Quote from: Chris
We have removed the network performance graphs as they contained commercially sensitive data. We were the only provider to publish this sort of sensitive information in an increasingly competitive marketplace.

This is rather disappointing - your comment regarding We were the only provider to publish this sort of sensitive information... is EXACTLY the sort of thing that made me choose PlusNet over other providers. I want to know as much information as possible about my broadband (which I consider a critical part of infrastructure).
There is far too much secrecy in this marketplace - from BT locking down the FTTC modem so end users can no longer do any diagnosis themselves, to now this preventing us from at a glance identifying one potential cause of issues.
I left Entanet because they removed almost exactly the same information you have now removed.
Would it be possible to re-introduce this, perhaps with the most "commercially sensitive data" removed - e.g. using general percentages instead of actual figures etc?
Thanks in advance,
Marcus

Re: Performance graphs removed

mlmclaren — Tue, 07 Jul 2015 09:26:46 GMT

LMAO...
Ciao Plusnet

Re: Performance graphs removed

chrcoluk — Tue, 07 Jul 2015 09:33:42 GMT

They did say they were going to remove these graphs in the original capacity thread. so I guess they eventually got round to it.
Am I surprised? no.
I also think these forums wont be removed, but further downgrading of support response on here may happen so its more in line with BT retail forumd.
Of course if complaints on here get high enough they may possible consider ditching the forums for damage control.

Re: Performance graphs removed

rongtw — Tue, 07 Jul 2015 10:50:15 GMT

I think we will see more complaints on here , as Tickets removed , Chat is IFFY to be available , Phone calls are ridiculous wait times , so the only access to PN staff is VIA the forums

Re: Performance graphs removed

leader — Tue, 07 Jul 2015 15:08:25 GMT

Quote from: Chris
We have removed the network performance graphs as they contained commercially sensitive data. ....only provider to publish this sort of sensitive information in an increasingly competitive marketplace

Really?
Last time pn were saying :

Quote
... the graphs on our website are outdated and need updating or removing, they don't realistically reflect the real-life capacity of our network or peaks across the network.

http://community.plus.net/forum/index.php/topic,135389.msg1212448.html#msg1212448

(BGN's) Juniper mx960

How it comes accross.......

Re: Performance graphs removed

AndyH — Tue, 07 Jul 2015 17:52:44 GMT

I said this would happen a while ago and it doesn't surprise me at all. The only surprise is the length of time it has taken for them to remove it.
If this kind of data wasn't sensitive, ISPs all over the world would be publishing it.

Re: Performance graphs removed

leader — Tue, 07 Jul 2015 18:20:45 GMT

Its only sensitive to the PR department.
Its a network embarrassment

Re: Performance graphs removed

AndyH — Tue, 07 Jul 2015 18:49:05 GMT

Knowing the number of users and the growth in users intraday is highly sensitive.
Equally, you can make an educated guess of their WBMC bandwidth and usage based on what was displayed.

Re: Performance graphs removed

leader — Tue, 07 Jul 2015 18:55:28 GMT

Again only to the PR department
Come on Andy, I know your not that naive on how things work.
Feel free to carry on deflecting - I do admire - its a skill I sadly lack.
Off Back to the peanut gallery.......

Re: Performance graphs removed

AndyH — Tue, 07 Jul 2015 19:03:51 GMT

The number of users is the most sensitive data there. No ISP is going to publish on a daily basis the number of users it has. The UK ISP market is competitive enough - handing over free information like this isn't something that any of the big 6 would willingly want to do.
The bandwidth graphs would have been more sensitive if they included all the end points.

Re: Performance graphs removed

jelv — Tue, 07 Jul 2015 19:06:00 GMT

So please explain how changing the graph of connected users to show percentages instead of actual figures would be commercially sensitive.

Re: Performance graphs removed

AndyH — Tue, 07 Jul 2015 19:09:40 GMT

Have they done that?
There were enough problems with the existing graphs not being up to date or working correctly all the time. Good luck getting them to spend resources to fix it with something new.

Re: Performance graphs removed

Anotherone — Tue, 07 Jul 2015 21:02:37 GMT

Perhaps you'd care to explain what the "enough problems" with "Collated Users Online" graphs were?