topic Re: What happens when you leave Plusnet? in Plusnet Feedback

What happens when you leave Plusnet?

vidusi — Mon, 10 Aug 2015 13:40:39 GMT

First thing I have noticed after transferring from the Plusnet 80/20 service is an increase in speed of 50%. Now why couldn't Plusnet have provided this speed? Plusnet were given the opportunity to do this but failed miserably.

Re: What happens when you leave Plusnet?

MattyC — Mon, 10 Aug 2015 14:04:01 GMT

Sorry if we left on poor terms. My colleague has picked up your other post, so I wish you all the best with your new provider.
Matty

Re: What happens when you leave Plusnet?

vidusi — Mon, 10 Aug 2015 17:44:13 GMT

You know what Matty I would had remained with Plusnet had:
1. Your agent not slammed me into a new contract without my consent, or knowledge.
2. Your agent had not offered me the 40/10 service at £16 pm - the normal price is £14.99 pm.
3 Plusnet had treated me with respect in dealing with my complaint.
Alas, it was only the above that caused me to think about leaving. I would even have tolerated the 40/50 minute call time waits had the above not happened.

Re: What happens when you leave Plusnet?

MattyC — Mon, 10 Aug 2015 18:50:56 GMT

I'm somewhat familiar with your account, from liaising with you via Facebook. Once again, wish you all the best moving forward.

Re: What happens when you leave Plusnet?

vidusi — Mon, 10 Aug 2015 20:20:47 GMT

Thank you Matty. All the best to you.