https://community.plus.net/t5/Plusnet-Feedback/pamjimanderson-Re-At-the-end-of-my-tether-with-Plusnet/m-p/1251772#M62826 Hi Matty,<BR />What are the industry rules on this? &nbsp;See <A href="http://ask.ofcom.org.uk/help/telephone/landkeep" target="_blank">http://ask.ofcom.org.uk/help/telephone/landkeep</A><BR /><BLOCKQUOTE><TABLE><TBODY><TR><TD>Quote</TD></TR><TR><TD>At Ofcom we fully understand that your phone number is important to you.<BR />If you choose to change providers, you want to keep that number and avoid any hassle for friends and family.<BR />If you’re a business, your customers will have your number in their phones and systems, and any change can also be very costly.<BR />So if you’re <I>staying at the same address and your number is active</I>, your <B>current provider must allow it to be transferred</B> to a new phone company.<BR />Whilst the new provider doesn’t have to accept this request, it is in their interests to do so.<B> They should also make all the transfer arrangements</B>.</TD></TR></TBODY></TABLE></BLOCKQUOTE><BR />I read this as, if it is a change of provider <I>at the same address</I>, there is an obligation on the loosing provider to release the number and the gaining provider is to make it happen.<BR />Kevin. Mon, 10 Aug 2015 11:08:52 GMT Townman 2015-08-10T11:08:52Z https://community.plus.net/t5/Plusnet-Feedback/pamjimanderson-Re-At-the-end-of-my-tether-with-Plusnet/m-p/1251769#M62823 Also at the end of my tether. &nbsp;Order was placed, and my money taken on the 17th July and the engineer was supposed to come on the4th August. &nbsp;Did he? No. &nbsp;Was I notified? No Has my order progressed? No. &nbsp;Have I had replies to my emails? No. &nbsp;Can I get through on the phone? No. &nbsp;How do you get anything done??? &nbsp; How do I extricate myself from this order with plusnet when I cannot contact them?<BR />adie:green updated thread title. Mon, 10 Aug 2015 08:58:41 GMT https://community.plus.net/t5/Plusnet-Feedback/pamjimanderson-Re-At-the-end-of-my-tether-with-Plusnet/m-p/1251769#M62823 pamjimanderson 2015-08-10T08:58:41Z https://community.plus.net/t5/Plusnet-Feedback/pamjimanderson-Re-At-the-end-of-my-tether-with-Plusnet/m-p/1251770#M62824 mod:note<BR />split topic for better visibility. Mon, 10 Aug 2015 09:07:24 GMT https://community.plus.net/t5/Plusnet-Feedback/pamjimanderson-Re-At-the-end-of-my-tether-with-Plusnet/m-p/1251770#M62824 dvorak 2015-08-10T09:07:24Z https://community.plus.net/t5/Plusnet-Feedback/pamjimanderson-Re-At-the-end-of-my-tether-with-Plusnet/m-p/1251771#M62825 Sorry to hear about the problems you've had. It looks like we tried getting in touch with you as we were unable to retain your phone number from your cable provider. We didn't really want to proceed and give you a new one without your go-ahead. I'll get your order placed for you now, and I'll go for the soonest possible date.<BR />Matty Mon, 10 Aug 2015 10:51:02 GMT https://community.plus.net/t5/Plusnet-Feedback/pamjimanderson-Re-At-the-end-of-my-tether-with-Plusnet/m-p/1251771#M62825 MattyC 2015-08-10T10:51:02Z https://community.plus.net/t5/Plusnet-Feedback/pamjimanderson-Re-At-the-end-of-my-tether-with-Plusnet/m-p/1251772#M62826 Hi Matty,<BR />What are the industry rules on this? &nbsp;See <A href="http://ask.ofcom.org.uk/help/telephone/landkeep" target="_blank">http://ask.ofcom.org.uk/help/telephone/landkeep</A><BR /><BLOCKQUOTE><TABLE><TBODY><TR><TD>Quote</TD></TR><TR><TD>At Ofcom we fully understand that your phone number is important to you.<BR />If you choose to change providers, you want to keep that number and avoid any hassle for friends and family.<BR />If you’re a business, your customers will have your number in their phones and systems, and any change can also be very costly.<BR />So if you’re <I>staying at the same address and your number is active</I>, your <B>current provider must allow it to be transferred</B> to a new phone company.<BR />Whilst the new provider doesn’t have to accept this request, it is in their interests to do so.<B> They should also make all the transfer arrangements</B>.</TD></TR></TBODY></TABLE></BLOCKQUOTE><BR />I read this as, if it is a change of provider <I>at the same address</I>, there is an obligation on the loosing provider to release the number and the gaining provider is to make it happen.<BR />Kevin. Mon, 10 Aug 2015 11:08:52 GMT https://community.plus.net/t5/Plusnet-Feedback/pamjimanderson-Re-At-the-end-of-my-tether-with-Plusnet/m-p/1251772#M62826 Townman 2015-08-10T11:08:52Z