topic Re: Feedback on chat in Plusnet Feedback

Feedback on chat

Oldjim — Sat, 04 Jul 2015 14:38:21 GMT

As stated elsewhere my line went a bit adrift in the thunderstorm and the sync dropped through the floor
As expected this afternoon the Plusnet profile dropped to 0.7Mb/s
Called up using Chat and within 5 minutes it was fixed - really good
Not so good the operators are still advising to reboot the router to get the new profile accepted
A bit of training is required

Re: Feedback on chat

catelliott — Sat, 04 Jul 2015 14:45:41 GMT

Hi Oldjim
Once the system lets me access the transcript, I'll pass your feedback on to the agent that you chatted with. Thanks for letting us know

Re: Feedback on chat

Oldjim — Sat, 04 Jul 2015 14:47:00 GMT

I already told her

Re: Feedback on chat

dvorak — Sat, 04 Jul 2015 15:03:53 GMT

I bet you did