topic Re: Price increases Plusnet are lying to us in Plusnet Feedback

Price increases Plusnet are lying to us

paul55 — Thu, 02 Jul 2015 12:47:03 GMT

I moved lines from BT to Plusnet via crummy Virgin because of their high prices and poor service.
BT took over Plusnet in 2006. Now the spotlight is off them it would seem BT are making Plusnet charge more for their lines as a way of clawing back money.
According to Plusnet help desk they have to pay more to their wholesalers. BT in otherwords. This is a Lie
Plusnet Pay BT wholesale regulated prices for the line rental and BT wholesale charge the same price to everyone. BT retail, Sky, Plusnet, virgin,etc
The prices per annum are: 2014 £93.32 or £7.78 per month
2015 £91.05 or £7.58 per month
these prices are available on the Offcom website http://media.ofcom.org.uk/analysts/regulated-prices/
In otherwords inflation -3% so with the 6.5% rise to us and the -3% they are paying to BT wholesale they are actually receiving 9.5% more! This is on top of the extra 6.5% they charged us last year.
I actually believe that this is anti-competetive behaviour and against the spirit of why these things were privatised by Thatcher in the first place.
This second year of above inflation rise of 6.5% and no visible increase in sevice levels or speeds (mine has actually fallen) stinks!
I suggest all those that are unhappy email their MP asking them wether they think BT taking over smaller competitors and making them less efficient on price or service is a good thing for competition?
This is despite Plusnet's CE saying that the takeover would allow Plusnet to benefit from economies of scale. Ha!
Plusnet you were great in the begining but BT has taken your shine.

Re: Price increases Plusnet are lying to us

blahblah — Thu, 02 Jul 2015 13:16:48 GMT

Thanks for this, looking forward to PN's reply.

Re: Price increases Plusnet are lying to us

Chris — Thu, 02 Jul 2015 13:28:45 GMT

I'm sorry he was incorrect on the chat, I've fed this back as this is not what we should be advising.

Re: Price increases Plusnet are lying to us

gleneagles — Thu, 02 Jul 2015 13:43:26 GMT

It's not all bad news, at least one person in PN will be getting a good bonus this year for implementing these changes.

Re: Price increases Plusnet are lying to us

backtofront — Fri, 03 Jul 2015 15:27:14 GMT

I've never used this Forum before, although I have been with PlusNet for about 10 years. I don't have any complaints in the actual service, and recommend to other people. HOWEVER, since signing up for the Phone service about 4 years ago I have seen yearly increases, and these have been way above the level of inflation. It's basically a 'cash cow' for PlusNet (err BT) and has no basis in financial costings and expenses on their behalf. I shall pay this increase, but if the same thing happens next year then I shall be OFF to another supplier. It's a shame, but PlusNet are no longer an independent supplier. My other wish is that they get rid of their stupid TV advertising which looks like its an advert for some weird northern milk.

Re: Price increases Plusnet are lying to us

Townman — Fri, 03 Jul 2015 16:43:01 GMT

Hi backtofront,
A warm welcome to the forums.
I think that sometimes we do not look at the sum of the parts. Yes "phone" line costs are going up, but broadband costs have remained fairly static, if not come down for what we get.
If this price change leads to a substantial loss of phone line revenue to PN, I expect that we will see marked increases in BB charges. May be that will be a start of clearer, fairer pricing policies? It is evident that the charge for "voice" is subsidising the selling price of broadband. One only has to look at the recent bb promotions around here - 12 month contracts with £100 cash back which is more than the BB revenue for the duration of the contract. The only revenue from those subscribers coming from the phone line service.
A proper price for broadband access and usage is the only route to abating the increase year on year price increase for the phone (service access) line.

Re: Price increases Plusnet are lying to us

picbits — Fri, 03 Jul 2015 19:05:22 GMT

For the first time since I joined PN, I've been seriously looking around at other providers ........

Re: Price increases Plusnet are lying to us

h_milsom — Fri, 03 Jul 2015 20:03:50 GMT

DomS - if you find a good ISP do tell! ATM I'm looking at BT ...
Hugh

Re: Price increases Plusnet are lying to us

picbits — Fri, 03 Jul 2015 20:14:11 GMT

Unfortunately BT don't offer a static IP unless you go on a business package.
I've not been impressed in the slightest in the past by BT's customer service either.
I may consider AAISP or one of the smaller ISP's but with a teenager in the house who sucks bandwidth at the moment, I'd either have to kick him out or find a package with a decent unlimited download.

Re: Price increases Plusnet are lying to us

pwatson — Fri, 03 Jul 2015 20:28:07 GMT

I've just started a new thread to discuss the pros and cons of other ISPs
http://community.plus.net/forum/index.php/topic,141146.0.html
I sense I have similar thougthts as DomS...

Re: Price increases Plusnet are lying to us

chrcoluk — Fri, 03 Jul 2015 20:43:28 GMT

for the interested sky did credit me £60 to basically buy out my 6 months plusnet LRS unused.
I was offered on 40/10, £180 prepaid tesco card, waived setup fee and half price 12 months.
But they expensive for 80/20 no offers on that at all.