topic Re: Raised a complaint and still waiting for response 48 hours later?? in Plusnet Feedback

Raised a complaint and still waiting for response 48 hours later??

Caagh — Wed, 01 Jul 2015 21:28:26 GMT

What is going on? Ticket #106588562 btw if anybody from Plusnet can be bothered to take a break from their coffee break(s).
I couldn't raise a support ticket, because you've decided customers are sheep to be herded into 9am-9pm pens, so raised a complaint on Mon 29 June at 22:45. It's now Wed 1st July at 22:22, so 48 hours and NOTHING.
Shame on you PlusNet.

Re: Raised a complaint and still waiting for response 48 hours later??

pwatson — Wed, 01 Jul 2015 21:44:00 GMT

To be fair, the complaint page does clearly say that there's a 5 day turnaround. That said, due to the number of complaints they're now dealing with the delay is more like seven!

Re: Raised a complaint and still waiting for response 48 hours later??

ITWorks — Wed, 01 Jul 2015 21:45:50 GMT

Hi Caagh, welcome the forum
PN aim to respond to complaint within 5 working days , as outlined in their Complaints Code of Practice: www.plus.net/support/service/policies/complaints_code_of_practice.shtml
Kind regards
Mike

Re: Raised a complaint and still waiting for response 48 hours later??

Anotherone — Wed, 01 Jul 2015 21:48:14 GMT

With regard to raising a ticket, apart from the discussion thread linked in your other thread, there is also http://community.plus.net/forum/index.php/topic,138400.0.html