Can't raise a support ticket anymore?

Caagh — Mon, 29 Jun 2015 22:01:01 GMT

I've just gone round the houses and back again trying to raise a support ticket re a specific issue I have. It used to be easy, but now all you get is the stupid automated assistant (Jess) taking you to generic support pages, or you can raise a specific question about things like needing a VAT receipt, or a complaint. What further drives me mad is that as I was writing the complaint the prompts at the bottom of the page were asking me whether I wanted to use the Help Assistant to raise a support ticket. YES I DO!! BUT I CAN'T!!! And as it's way past Plusnet's bedtime (9pm) there's no live help at all. This change must be quite recent (or the web managers incredibly bad at updating the pages/documentation) and it's annoying and a waste of time.
When was it decided to downgrade customer support? How is it helping any customer - all it is doing is helping Plusnet by stopping pesky customers bothering them.
Not impressed
--
5mins later just realised there's a long thread about this, sorry I didn't read it first. Just to say live chat is okay but what do you do for the 12 hours 21:00-0900?? Anyway I've complained and will just keep on complaining until I get it sorted.

Re: Can't raise a support ticket anymore?

dvorak — Tue, 30 Jun 2015 08:29:18 GMT

mod:note
locked in favour of an existing topic http://community.plus.net/forum/index.php/topic,137952.0.html

topic Can't raise a support ticket anymore? in Plusnet Feedback

Can't raise a support ticket anymore?

Re: Can't raise a support ticket anymore?