topic Re: Itemised 'phone bill in Plusnet Feedback

Itemised 'phone bill

peevish — Tue, 04 Aug 2015 12:19:55 GMT

Is there a quick way to find which call cost how much? Todays event took me on this path: Plusnet Log-in > Go to my account > Home phone control panel ( elsewhere called "Home phone portal") > hit the "view" button > Itemised bill tab > view bill - select dates > View details highlighted.
I may be in my dotage but surely I am not alone in wishing to discover why and where I am incurring additional charges, nor in being annoyed that the pathway appears unduly long. ( Unless it isn't ) I would really like a tab in my Account which took me straight there. Not to satisfy this clearly helpful facility seems clumsy at best, uncaring at worst.

Re: Itemised 'phone bill

PeterLoftus — Tue, 04 Aug 2015 12:27:40 GMT

Welcome to the weird and wacky world of Plusnet

Re: Itemised 'phone bill

HarryB — Tue, 04 Aug 2015 12:34:51 GMT

Welcome to the forum peevish.
After you click the member centre and get prompted to log in.
Plusnet Log-in > ~~Go to my account > Home phone control panel ( elsewhere called "Home phone portal") > hit the "view" button > Itemised bill tab~~ > view my phone bill (this link is under the list of useful links on the first page of the member centre after logging in) - select dates > View details highlighted.
I hope this helps

Re: Itemised 'phone bill

peevish — Wed, 05 Aug 2015 10:03:41 GMT

Thanks for the quicker link. I had tried using the "view my bill" option but found this swiftly led to a dead end with respect to phone information.

Re: Itemised 'phone bill

HarryB — Wed, 05 Aug 2015 10:35:53 GMT

No problem
Let us know if there's anything else we can help with.

Re: Itemised 'phone bill

All4One — Wed, 05 Aug 2015 10:47:18 GMT

View my bill
View my phone bill
Can easily get lost and become confused if never used before!