topic What is happening to the usual excellent forum support... in Plusnet Feedback

What is happening to the usual excellent forum support...

Mav — Fri, 26 Jun 2015 16:14:52 GMT

I posted a query as well as an issue with Caller Display not being charged for on Sunday in Accounts and Billing. I would have expected a reply by Wednesday but nothing so I bumped it and two days later still no-one appears to have bothered with it yet issues posted after mine have been responded to.
I understand the team may be busy but if they had time to pick up subsequent posts then why not mine

Re: What is happening to the usual excellent forum support...

Chris — Fri, 26 Jun 2015 16:15:51 GMT

I simply missed your post, sorry! Will go have a look now.

Re: What is happening to the usual excellent forum support...

Mav — Fri, 26 Jun 2015 16:23:14 GMT

It's not the first time this has happened to me, Chris - beginning to get a complex

Re: What is happening to the usual excellent forum support...

Chris — Fri, 26 Jun 2015 16:24:35 GMT

It's not intentional, honest!

Re: What is happening to the usual excellent forum support...

Mav — Fri, 26 Jun 2015 16:29:49 GMT

Glad to hear it
And thanks for responding to my linked post

Re: What is happening to the usual excellent forum support...

pwatson — Fri, 26 Jun 2015 16:30:10 GMT

Perhaps PN will invest in a system that allows you to report an issue and then for it to be allocated a reference number than can be tracked. The system should be easy for the customer to use and the backend system would allow the initial report to be directed to a relevant team. The system could automatically report on issues that haven't been picked up so that they don't get forgotten or lost.
I guess the system I have in mind would be a little like being issued with a numbered slip, or ticket, at a supermarket deli counter...
Still I can dream

Re: What is happening to the usual excellent forum support...

Mav — Fri, 26 Jun 2015 16:34:02 GMT

That's all well and good if such a system existed that worked for the customer without having to continually respond to cut & paste replies that rarely answer all, or at times any, of the questions posted.
My experience of such a system has not been good so that's why I like to post my queries in the forum

Re: What is happening to the usual excellent forum support...

rongtw — Fri, 26 Jun 2015 18:10:44 GMT

I have a Post also 4 days and no reply from PN staff here
http://community.plus.net/forum/index.php/topic,140752.0.html

Re: What is happening to the usual excellent forum support...

Mav — Fri, 26 Jun 2015 18:25:52 GMT

Welcome to the elite club of the Forgotten Few
It can get a bit lonely at times but the company is good