topic Over 2 weeks waiting for a reply to ticket in Plusnet Feedback

Over 2 weeks waiting for a reply to ticket

kuffs — Sat, 10 Oct 2009 17:41:52 GMT

Anybody listening here? Ticket 29689970
Thanks

Re: Over 2 weeks waiting for a reply to ticket

Chris — Sat, 10 Oct 2009 17:53:53 GMT

I've just taken a look at your ticket and it appears for some reason the order hasn't completed to move you to ADSL2+. I'll get this placed again for you on Monday and we'll update your ticket then.
It's also worth noting that when you raised the ticket for the trial there was the following text on the page:

Quote
Please note these ticket pools are not directly monitored by the Customer Support Centre and that it may take up to 7 to 14 days for your ticket to be acknowledged.

Re: Over 2 weeks waiting for a reply to ticket

kuffs — Mon, 12 Oct 2009 18:20:53 GMT

ok no probs. Thanks for that.
I dont remember reading that about not monitoring the tickets but it's a long time since the original ticket was raised so I probably forgot.