topic Customer Survey in Plusnet Feedback

Customer Survey

monabri — Tue, 28 Jul 2015 19:44:22 GMT

After having "issues" with Plusnet..price rises of 19%/ 28 mins to get through to customer services/ Plusnet telling me I've cancelled a contract when I haven't - I've been sent a customer survey! Hmm!

Re: Customer Survey

Estragon — Tue, 28 Jul 2015 22:58:40 GMT

Which one? And don't reply to either.
One is a scam, the other is genuine but all places taken.
Have a look at the top two topics in Announcements.

Re: Customer Survey

MattyC — Wed, 29 Jul 2015 08:25:58 GMT

This one will have been neither, purely internal and inside our ticketing system. It was provoked from contact into our customer support centre.
@monabri - I'm sorry for the poor experience that you've had. Feel free to fill it out, and say what you think. The reason we send these out via automation is so that we can gauge the people who have had a poor experience, as well as those who have had a positive one.
Matty

Re: Customer Survey

Estragon — Wed, 29 Jul 2015 10:28:47 GMT

Oops. My apologies to both of you. I wasn't aware of internal ones, and the timing fitted the other discussions.