topic Re: no bb still in Plusnet Feedback

no bb still

jesse — Mon, 22 Jun 2015 09:33:24 GMT

disgusting terrible service switch to plusnet on 18 may still no bb just keep getting excuse after excuse and more and more tickets (105361900) never had a experience like this.

Re: no bb still

MatthewWheeler — Mon, 22 Jun 2015 12:04:59 GMT

Sorry to hear your still not up and running.
It looks like your order's being delayed due to a routing issue.
I'll see if we can get this chased up.

no bb still 2nd post

jesse — Tue, 23 Jun 2015 13:08:01 GMT

you could not make this up if you tried still no bb from may ,phone calls and more phone calls, more tickets more dates bb is now on 30/6/15 -3/7/15 -2/7/15 ? ask to cancel my contract yes that is OK Sir, but will only cancel my bb I would have to pay the full term of 18 mts for the phone line.WHY this is this is fiber with phone deal .Can not have fiber with out phone line SO plusnet are stopping me going to a different provider can not be right need to check the legal side of this. for got to mention text to day How well are we doing

Re: no bb still 2nd post

All4One — Tue, 23 Jun 2015 13:33:28 GMT

Why open a new topic? Why not just update your first post? I await this topic to get closed.

Re: no bb still

dvorak — Tue, 23 Jun 2015 13:40:56 GMT

mod:note
topics merged to keep all info in one place.

Re: no bb still

jesse — Tue, 23 Jun 2015 14:35:50 GMT

Thanks just need a sensible reply as i am new to this site How do you update your post ?

Re: no bb still

Oldjim — Tue, 23 Jun 2015 14:48:16 GMT

just click on the reply button at the bottom or indeed the top of your thread

Re: no bb still

All4One — Tue, 23 Jun 2015 14:50:36 GMT

Quote from: jesse
Thanks just need a sensible reply as i am new to this site How do you update your post ?

No worries, your topics have now been merged so you only have 1 active

Re: no bb still

jesse — Tue, 23 Jun 2015 15:09:01 GMT

Many thanks for your reply reff update

Re: no bb still

adamwalker — Tue, 23 Jun 2015 15:59:34 GMT

Thanks for your time on the phone.
As mentioned I'm pushing to get you connected on Thursday and will make sure a modem is with you by then.
I'll update your ticket shortly and will follow things up with a call on Thursday to see how things went.

Re: no bb still

jesse — Thu, 25 Jun 2015 15:42:08 GMT

HEAR we go again no bb no moden sat in all day waste of time their has to be and End ?

Re: no bb still

All4One — Thu, 25 Jun 2015 15:48:48 GMT

Decipher mode:
Here we go again. No broadband, no modem. I've sat in all day, what a waste of my time! There has to be an end to this?!?!
Sorry to hear 😕

Re: no bb still

Chris — Thu, 25 Jun 2015 18:58:33 GMT

I'm very surprised the modem hasn't arrived as Adam posted this directly from here. We'll dig in to what's happened on the order and update you tomorrow.

Re: no bb still

jesse — Fri, 26 Jun 2015 09:51:52 GMT

Hi modem came at 10 am today do i connect it ? or wait for someone to confirm that fiber at BT exchange is done. PS thanks for posting the modem.jesse

Re: no bb still

adamwalker — Fri, 26 Jun 2015 13:21:37 GMT

I'm sorry that took a while to turn up.
Unfortunately it looks like my request to expedite the fibre activation was refused due to no engineer availability until 2/7/15.
I'll ensure we make it up to you after the service has been activated.

Re: no bb still

jesse — Thu, 02 Jul 2015 12:31:53 GMT

Many thanks for all your Help BT engineer came today ,just waiting for myself to set up router and hope i do not have any problems ? jesse ;

Re: no bb still

MatthewWheeler — Thu, 02 Jul 2015 12:43:40 GMT

Glad to hear it!
I'll make sure Adam is aware.

Re: no bb still

jesse — Sat, 04 Jul 2015 11:14:46 GMT

OK all is now Connected many thanks for all your help jesse

Re: no bb still

adamwalker — Mon, 06 Jul 2015 10:14:41 GMT

Brilliant, glad to see you're connected!