topic Re: All I want to do is cancel! in Plusnet Feedback

All I want to do is cancel!

Hannasail — Mon, 27 Jul 2015 15:16:24 GMT

I have been really happy with my plus net service over the past 3 years however I was really disappointed that to cancel my account I had to call up and wait for ages in a queue. Why is this not something you can do online? Moving abroad is stressful enough to wait in a queue and then get told you have a cancellation fee to pay

Re: All I want to do is cancel!

All4One — Mon, 27 Jul 2015 17:01:07 GMT

You will have a cancellation fee to pay if you're in a contract and in or out of contract, if you're ceasing your services, you will have the £30 line cease fee applied.
You can cancel via written letter I believe if you don't want to wait for 30mins, but that'll probably take 10 days for a response, and you'd hate it if the letter returned said "we also need X details..."
Just call and sort it and get it out the way.
All the best for your move.

Re: All I want to do is cancel!

MattyC — Tue, 28 Jul 2015 08:48:19 GMT

Hi Hannasail,
Sorry to hear that you're leaving us, though I hope that you're moving somewhere nice. I can see that the cancellation will now be actioned from your move date, and all is sorted. Wishing you all the best.
Matty