topic Re: Support (or not) in Plusnet Feedback

Support (or not)

KeyBasher — Sat, 20 Jun 2015 11:48:39 GMT

Once again my broadband speed has dropped to "narrowband".
Once again I'm having a problem trying to contact anyone about this.
The only option I can find is to make a phone call and hang on for 30 minutes.
At one time, there was a way to "raise a ticket" or some such jargon. Where is it?
If anyone is reading this, please just put my broadband speed back to the (pathetically slow) speed I was getting.

Re: Support (or not)

Oldjim — Sat, 20 Jun 2015 13:05:29 GMT

you need to raise a fault here https://faults.plus.net

Re: Support (or not)

kbturner — Sun, 21 Jun 2015 11:02:16 GMT

Isn't https://www.plus.net/wizard/?p=wizard&page=22053&wizard_id=38 a better link?

Re: Support (or not)

Oldjim — Sun, 21 Jun 2015 11:04:40 GMT

no - my link bypasses all the garbage

Re: Support (or not)

Chris — Mon, 22 Jun 2015 16:01:42 GMT

Your line has been 'chronically banded' so it won't get removed without intervention. I'm going to remove that banding now, but if it's reapplied then we need to get the line looked at.