topic Re: Taking customer service to the next level!!!! in Plusnet Feedback https://community.plus.net/t5/Plusnet-Feedback/Taking-customer-service-to-the-next-level/m-p/1241381#M61255 Whilst I understand you're frustrated, name calling isn't going to help anyone. <BR />I've just taken a look in to your account and can see that the issue wasn't a simple one to look into, unfortunately there is a process we need to go through which is what has happened. <BR />One of my colleagues over on the chat team has chased this up and you should have an update within the next few days to a week. <BR />Sorry for the delays and any problems this has caused. Fri, 24 Jul 2015 14:02:22 GMT Chris 2015-07-24T14:02:22Z Taking customer service to the next level!!!! https://community.plus.net/t5/Plusnet-Feedback/Taking-customer-service-to-the-next-level/m-p/1241380#M61254 <BR />Ive had a ticket open now for approx. 1 month. In that time Ive had to pester these clowns to look into a problem I didn't create.&nbsp; I had an Engineer arrive at my house last Friday to inspect my line to see if I had any faults. In 1 week I've had one member of staff reply to my ticket. Stating pretty much what I/We already knew. <BR />Is it just me or has the Plusnet service just turned to utter trash. I never seem to get anyone with any authority that can basically sort any issues I have out. <BR />I know very well that a member of staff will reply to this apologising and ( as all the rest) try and sort my problem out. <BR />I find plusnet just armature these days, I cant believe they actually still have customers!! Fri, 24 Jul 2015 13:21:59 GMT https://community.plus.net/t5/Plusnet-Feedback/Taking-customer-service-to-the-next-level/m-p/1241380#M61254 Banjo1979 2015-07-24T13:21:59Z Re: Taking customer service to the next level!!!! https://community.plus.net/t5/Plusnet-Feedback/Taking-customer-service-to-the-next-level/m-p/1241381#M61255 Whilst I understand you're frustrated, name calling isn't going to help anyone. <BR />I've just taken a look in to your account and can see that the issue wasn't a simple one to look into, unfortunately there is a process we need to go through which is what has happened. <BR />One of my colleagues over on the chat team has chased this up and you should have an update within the next few days to a week. <BR />Sorry for the delays and any problems this has caused. Fri, 24 Jul 2015 14:02:22 GMT https://community.plus.net/t5/Plusnet-Feedback/Taking-customer-service-to-the-next-level/m-p/1241381#M61255 Chris 2015-07-24T14:02:22Z