topic Re: Online chat and uBlock Origin in Plusnet Feedback

Online chat and uBlock Origin

sjptd — Mon, 15 Jun 2015 08:49:07 GMT

I had been wondering if Online Chat was ever available, as it always said 'Online chat is currently unavailable'
I have just realized this was because of my Ad Blocker (uBlock Origin).
Posting this in case anyone else is in a similar situation and wondering.

Re: Online chat and uBlock Origin

olliebean — Thu, 29 Oct 2015 12:29:28 GMT

Thanks - turned out I had exactly the same problem.

Re: Online chat and uBlock Origin

drunkenmonkey — Thu, 29 Oct 2015 14:38:19 GMT

This has been discussed at length in other threads previously, the issue is Plusnet are hosting the chat code in Google Tag Manager which is very annoyingly blocked by most ad blockers. It either needs to come out of that or preferably ad blocker software builders need to realise that Tag Managers can't just be blocked completely.

Re: Online chat and uBlock Origin

aesmith — Thu, 29 Oct 2015 19:58:26 GMT

It's not blocked by Adblock Plus in Firefox. I think I've used it from Safari as well, also with Adblock Plus.

Re: Online chat and uBlock Origin

drunkenmonkey — Thu, 29 Oct 2015 22:21:38 GMT

No Adblock is one of the better, more responsible ones they don't block analytics and optimisation, only some advertising!