https://community.plus.net/t5/Plusnet-Feedback/Phew-what-a-relief/m-p/646141#M6100 Having changed to Plusnet, I was hoping to have a stress free experience...it was almost....<BR />Two days before Orange were due to disconnect me, I lost internet connection.&nbsp; Thought this might be a mistake, Orange cutting me off early.<BR />On the big day, plugging the router in only showed a power light...plugging it in to my neighbours line showed full complement of lights.<BR />BT assured me that the line was perfectly OK and it must be the new provider, but they gave me Plusnets phone number...very good.<BR />Spoke to Paul....very, very helpful, phoning me back and said he would investigate.&nbsp; While I was at work the router came to life....hooray!<BR />Appears BT were working on the exchange...<BR />I am connected.<BR />So far, so good!<BR />Paul 10 out of 10.<BR />Kind regards.<BR />Norman Sat, 15 Aug 2009 05:27:42 GMT wyattnorm 2009-08-15T05:27:42Z https://community.plus.net/t5/Plusnet-Feedback/Phew-what-a-relief/m-p/646141#M6100 Having changed to Plusnet, I was hoping to have a stress free experience...it was almost....<BR />Two days before Orange were due to disconnect me, I lost internet connection.&nbsp; Thought this might be a mistake, Orange cutting me off early.<BR />On the big day, plugging the router in only showed a power light...plugging it in to my neighbours line showed full complement of lights.<BR />BT assured me that the line was perfectly OK and it must be the new provider, but they gave me Plusnets phone number...very good.<BR />Spoke to Paul....very, very helpful, phoning me back and said he would investigate.&nbsp; While I was at work the router came to life....hooray!<BR />Appears BT were working on the exchange...<BR />I am connected.<BR />So far, so good!<BR />Paul 10 out of 10.<BR />Kind regards.<BR />Norman Sat, 15 Aug 2009 05:27:42 GMT https://community.plus.net/t5/Plusnet-Feedback/Phew-what-a-relief/m-p/646141#M6100 wyattnorm 2009-08-15T05:27:42Z https://community.plus.net/t5/Plusnet-Feedback/Phew-what-a-relief/m-p/646142#M6101 Hi Norman,<BR />Welcome to the forums <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@104CD63F9302A50EF5EC70FE32BB8AA1/images/emoticons/smiley.gif" alt="Smiley" title="Smiley" /><BR />Glad it's gone well for you and hope it continues to do so Sat, 15 Aug 2009 07:17:16 GMT https://community.plus.net/t5/Plusnet-Feedback/Phew-what-a-relief/m-p/646142#M6101 dvorak 2009-08-15T07:17:16Z