topic Re: Broadband activation. in Plusnet Feedback

Broadband activation.

lorddodo — Fri, 05 Jun 2015 17:15:03 GMT

I have now been waiting for 5 days for my broadband to go live. But I am still waiting and its starting to get a little bit annoying. I was wondering if anyone has had similar problems .
Thanks

Re: Broadband activation.

AlexD — Fri, 05 Jun 2015 18:01:58 GMT

Evening lorddodo - Welcome to the forums!
I'm sorry to hear of the issues you've had. Having looked into this, I can see that your account didn't update correctly when the phone order completed resulting in your broadband order not being placed.
I have placed this manually for you and will complete on 11.06.2015.
My apologies that this wasn't done initially and I'm sorry you've had to chase this. I've sent the feedback to our development team for you.
Thanks again for bringing this to our attention. I hope you have no more problems moving forward.
Have a great weekend
Alex

Re: Broadband activation.

lorddodo — Sat, 06 Jun 2015 10:26:30 GMT

Thanks Alex.
I now seem to have a red light on my plusnet router under the Internet logo. Does this mean that I have got a fault with my phone line?

Re: Broadband activation.

catelliott — Sat, 06 Jun 2015 11:38:13 GMT

Hi lorddodo,
No, this just means the internet isn't ready yet. As Alex said, your connection should be up and running on 11/06/2015