topic Re: This month's email re DD amount in Plusnet Feedback

This month's email re DD amount

davidj66 — Fri, 05 Jun 2015 09:09:53 GMT

Had my "usual" monthly email(s) this morning re next DD amount. However, normally this comprises the fixed amount for B/BAND sub. plus a variable amount for daytime calls. This month it's just listing the amount for the phone calls - I hope this is just a "glitch" and they aren't going to restrict my connection because they forget to take the bb sub!!!

Re: This month's email re DD amount

MatthewWheeler — Fri, 05 Jun 2015 11:37:06 GMT

You'll have a letter in the next couple of days explaining what's happened.
I can't comment any further at the moment but if you have any questions after you've received it let me know.

Re: This month's email re DD amount

davidj66 — Fri, 05 Jun 2015 12:24:31 GMT

Thank you Matthew - I've gone in to look at the invoice - and it's very obvious that something has gone horribly wrong

Re: This month's email re DD amount

MatthewWheeler — Fri, 05 Jun 2015 13:48:37 GMT

I don't think you'll find anything wrong from your point of view when you get the letter

Re: This month's email re DD amount

Oldjim — Fri, 05 Jun 2015 14:50:48 GMT

Being nosey
Why a letter - I haven't had one since I first joined Plusnet back in the dim and distant past

Re: This month's email re DD amount

Anonymous — Fri, 05 Jun 2015 15:06:51 GMT

I suspect the OP's been over charged and is getting a large refund.

Nice surprise-Honesty

MightyMouse — Mon, 08 Jun 2015 10:23:00 GMT

The postman has just been.
Inside the letter was a cheque from Plusnet for £76-44p. Apparently the regulator made changes to the broadband market and reduced the price in my area.
Plusnet say that therefore they have been charging me to much and are refunding the differance .
Lovely way to start the week

Re: Nice surprise-Honesty

Oldjim — Mon, 08 Jun 2015 10:26:22 GMT

Is this a policy change as I don't remember it happening before
Is this the same thing http://community.plus.net/forum/index.php/topic,140115.0.html

Re: This month's email re DD amount

dvorak — Mon, 08 Jun 2015 10:58:27 GMT

mod:note
threads merged, Jim's is now a circular link. Have fun.

Re: This month's email re DD amount

robski1 — Mon, 08 Jun 2015 12:03:40 GMT

I have just had a similar letter and cheque. I was not aware that my exchange had changed it's market grade so this was a very nice surprise. Like MightyMouse, a nice way to start the week. Thank you PlusNet.

Re: This month's email re DD amount

Mav — Mon, 08 Jun 2015 13:17:41 GMT

Me, three.
In all fairness I'm very surprised at receiving this refund especially as I had a hefty discount during this period till I re-contracted in March this year.

Re: This month's email re DD amount

Anotherone — Mon, 08 Jun 2015 13:43:23 GMT

Lucky lot, some of us are still stuck on Market 1

Re: This month's email re DD amount

davidj66 — Mon, 08 Jun 2015 16:14:04 GMT

As intimated by others, I, too, received a cheque today. HOWEVER, everywhere that I look, my exchange is still listed as Market1 (A) -altho' it is unbundled by both Sky and TT !!!
I'll bank the cheque but be prepared for another missive in a few months time, telliung me I OWE ~ £100s!!!

Re: This month's email re DD amount

Mav — Mon, 08 Jun 2015 17:17:03 GMT

I wouldn't worry about your market being listed as 1 still as mine is, too. We also have Sky and TT.

Re: This month's email re DD amount

davidj66 — Tue, 09 Jun 2015 06:48:58 GMT

@Mav- I'm presuming that we are covered by the addendum to the faqs re pricing in different areas, namely:_
"Please note: Plusnet reserves the right to reclassify non-low cost areas to low cost areas at its discretion; it shall not reclassify a low cost area as a non-low cost area unless required to do so under UK law."
Gift horses and all that .....

Re: This month's email re DD amount

pwatson — Tue, 09 Jun 2015 07:05:49 GMT

Perhaps the reduction is related to the change from Market 1-3 + Hull to Market A, B and Hull?

Re: This month's email re DD amount

Anotherone — Tue, 09 Jun 2015 07:52:45 GMT

Technically it is, but people still tend to refer to Markets 1 (especially) and 3.

Re: This month's email re DD amount

spraxyt — Tue, 09 Jun 2015 10:20:29 GMT

In their final report Ofcom classified 28 exchanges as Market B that were A in the consultation. They also changed 4 from B to A but in my view those are wrong.

Re: This month's email re DD amount

Anotherone — Tue, 09 Jun 2015 16:48:39 GMT

The whole classification system is now "wrong" in the sense that it's no longer achieving the purpose for which it was originally created. It should be scrapped totally. It is a big disincentive now for other providers to even try competing in Market 1/A exchanges as their retail prices cannot compete with the prices BT Retail are offering - they clearly have to make "some" margin over the wholesale cost, and most prices are higher than BT Retail. So they have few customers on an exchange, hence no incentive whatsoever to install LLU kit. The whole pricing structure now stinks and Market 1/A users are getting a raw deal.