topic Just tried to find a document on the Plusnet site - Member Centre in Plusnet Feedback

Just tried to find a document on the Plusnet site - Member Centre

Oldjim — Mon, 25 May 2015 08:59:10 GMT

Where has the search button gone

Re: Just tried to find a document on the Plusnet site

pwatson — Mon, 25 May 2015 09:07:22 GMT

Have you tried searching for the search button?
www.plus.net still has a Search box at the top right hand corner for me? Are you looking at a different page?

Re: Just tried to find a document on the Plusnet site

Oldjim — Mon, 25 May 2015 09:09:19 GMT

I was looking at the pages in the member centre and this is what it used to look like as opposed to http://www.plus.net/help/?home=helptop

Re: Just tried to find a document on the Plusnet site - Member Centre

Anonymous — Mon, 25 May 2015 09:35:51 GMT

Well if push comes to shove you can always use Google and add site:.plus.net in to the search field.

Re: Just tried to find a document on the Plusnet site - Member Centre

Oldjim — Mon, 25 May 2015 09:38:39 GMT

That really isn't the point
First they remove the ticket link and then they remove the search button - or was it done at the same time - this is just making things difficult

Re: Just tried to find a document on the Plusnet site - Member Centre

pwatson — Mon, 25 May 2015 09:39:49 GMT

Perhaps too many people were searching for how to submit/check tickets!!

Re: Just tried to find a document on the Plusnet site - Member Centre

Anonymous — Mon, 25 May 2015 09:52:32 GMT

Quote from: Oldjim
That really isn't the point
First they remove the ticket link and then they remove the search button - or was it done at the same time - this is just making things difficult

No, that's very true, it does seem like there is something they don't want you to find. I wonder if it's just an oversight that will be corrected or if it is permanent what is the reasoning behind it.

Re: Just tried to find a document on the Plusnet site - Member Centre

southerner — Mon, 25 May 2015 13:02:06 GMT

Maybe they want you to talk to live chat instead 😉
I was stunned to find a new link to view tickets the other day in the member portal. Maybe I shouldn't have mentioned that though...