topic Re: Baffled in Plusnet Feedback

Baffled

ffox — Mon, 25 May 2015 08:46:15 GMT

Looking through my closed questions I found the following:

Quote
Dxxxx Txxxxxxxx - Products - Port Requests
2:18pm, Monday 11 May 2015
Sent 'auto_destroy' signal to component #22966061 (Netgear WNR3500 - FTTP).

What on earth does it mean? I'm on FTTC.

Re: Baffled

MatthewWheeler — Mon, 25 May 2015 12:10:49 GMT

We've carried out some internal work which involved removing this from customers accounts.
It won't cause anyone any issues as we haven't supplied that router for a long time.

Re: Baffled

ffox — Mon, 25 May 2015 13:51:12 GMT

Thanks for the reply. I'm glad you understand what has happened - can you explain it to me please? Why was it on my account in the first place? If I had one and it was online would it have blown up?

Re: Baffled

Chris — Mon, 25 May 2015 13:53:13 GMT

Nothing at all would have happened to your account or router. It was simply a tidy up as this 'component' was no longer needed on accounts so it was removed, nothing at all to worry.