topic Re: Switching banks in Plusnet Feedback

Switching banks

elkieluca — Sun, 17 May 2015 14:02:31 GMT

I was a bit concerned about my direct debit account switch with you going smoothly as some of the feedback on here was less than positive but I have to say it went through the swap very well and I have absolutely no complaints. It was all very easy so I thought this feedback may stop others worrying for nothing as I was.

Re: Switching banks

Oldjim — Sun, 17 May 2015 14:06:22 GMT

how much notice was there before your billing date

Re: Switching banks

elkieluca — Sun, 17 May 2015 14:16:08 GMT

There was just over 3 weeks which I guess helped.

Re: Switching banks

Oldjim — Sun, 17 May 2015 14:22:01 GMT

indeed it did - the problem occurs when there is only a week or so for the change to happen

Re: Switching banks

MattyC — Mon, 18 May 2015 09:38:03 GMT

Jim has nailed the root cause of the problem. I'm happy that this went smoothly for you though!