https://community.plus.net/t5/Plusnet-Feedback/Good-Experience/m-p/1231634#M60256 When I finally decided I had a line fault and it wasn't my equipment causing the issue it was 10.15pm on Tuesday.<BR />Phoned PlusNet, yes I had quite a long wait to speak to somebody, but it was brilliant to be able to speak to somebody at that time of night and they were in this country!!!!!!<BR />They were efficient and an appointment for an engineer was booked for the am slot today (Thursday).<BR />8.05 this morning the engineer phoned to let me know he was on his way.<BR />The engineer spent most of the day on my fault, well actually I believe he found a couple of faults.<BR />In all I am very impressed with the service I have received from both PlusNet and Openreach, thank you.<BR />Also a thank you to those on this forum that took time to assist me with my issue.<BR />Last time I had a line fault I was a BT customer and it took more than 2 weeks for them to resolve it.<BR />I've just got to wait for my broadband speed to pick back up.<BR /> Thu, 14 May 2015 18:50:23 GMT lecks 2015-05-14T18:50:23Z https://community.plus.net/t5/Plusnet-Feedback/Good-Experience/m-p/1231634#M60256 When I finally decided I had a line fault and it wasn't my equipment causing the issue it was 10.15pm on Tuesday.<BR />Phoned PlusNet, yes I had quite a long wait to speak to somebody, but it was brilliant to be able to speak to somebody at that time of night and they were in this country!!!!!!<BR />They were efficient and an appointment for an engineer was booked for the am slot today (Thursday).<BR />8.05 this morning the engineer phoned to let me know he was on his way.<BR />The engineer spent most of the day on my fault, well actually I believe he found a couple of faults.<BR />In all I am very impressed with the service I have received from both PlusNet and Openreach, thank you.<BR />Also a thank you to those on this forum that took time to assist me with my issue.<BR />Last time I had a line fault I was a BT customer and it took more than 2 weeks for them to resolve it.<BR />I've just got to wait for my broadband speed to pick back up.<BR /> Thu, 14 May 2015 18:50:23 GMT https://community.plus.net/t5/Plusnet-Feedback/Good-Experience/m-p/1231634#M60256 lecks 2015-05-14T18:50:23Z https://community.plus.net/t5/Plusnet-Feedback/Good-Experience/m-p/1231635#M60257 Thanks for the positive post. I've just replied to your other thread and hopefully your speeds are back up now too. Fri, 15 May 2015 08:42:09 GMT https://community.plus.net/t5/Plusnet-Feedback/Good-Experience/m-p/1231635#M60257 Chris 2015-05-15T08:42:09Z