https://community.plus.net/t5/Plusnet-Feedback/Great-first-impression/m-p/1231365#M60224 <B>Moderator Note</B><BR />Topic locked in favour of <A href="http://community.plus.net/forum/index.php/topic,139370.0.html" target="_blank">http://community.plus.net/forum/index.php/topic,139370.0.html</A> Wed, 13 May 2015 11:29:57 GMT Strat 2015-05-13T11:29:57Z https://community.plus.net/t5/Plusnet-Feedback/Great-first-impression/m-p/1231364#M60223 Hi, I recently (27/04/15) placed an order to move to Plusnet Unlimited Fibre Extra from Talktalk LLU and was sent an email confirming my order and saying an engineer was coming today (13/05/15) 1300-1800. As my router had not arrived yesterday I opened a question with the Help assistant which was replied to this morning. The reply is baffling to say the least. I am now told that my install is provisionally set for 28/05/15 and the link to the Order tracker in the original email sent to me leads to a page stating I have "No order in progress". I did pay the upfront charge and received a "Welcome to Plusnet" email and letter. <BR />I really would like to know what is actually happening with my order, if indeed anything.<BR />Thanks. Wed, 13 May 2015 10:49:53 GMT https://community.plus.net/t5/Plusnet-Feedback/Great-first-impression/m-p/1231364#M60223 Graubart 2015-05-13T10:49:53Z https://community.plus.net/t5/Plusnet-Feedback/Great-first-impression/m-p/1231365#M60224 <B>Moderator Note</B><BR />Topic locked in favour of <A href="http://community.plus.net/forum/index.php/topic,139370.0.html" target="_blank">http://community.plus.net/forum/index.php/topic,139370.0.html</A> Wed, 13 May 2015 11:29:57 GMT https://community.plus.net/t5/Plusnet-Feedback/Great-first-impression/m-p/1231365#M60224 Strat 2015-05-13T11:29:57Z