topic Re: after a 5 month wait....... in Plusnet Feedback

after a 5 month wait.......

psmout — Sat, 09 May 2015 14:26:44 GMT

well I'm done with this rabble, after keeping me waiting for FIVE MONTHS they then tell me that it will cost me the best part of £6000 to connect to the internet
THIS IS A JOKE
but apparently not, they are serious about this
[Censored]
[Moderator's note by Dick(Strat) Avoidance of the swear filter removed as per forum rule.

Re: after a 5 month wait.......

Anotherone — Sat, 09 May 2015 14:39:37 GMT

Without knowing some more details about why this is the case, It's difficult to know what to suggest. Your previous thread only gives the impression that you may be some considerable distance from the exchange.
Do you have a working phone line at all? Is it free from noise and crackles?

Re: after a 5 month wait.......

Luzern — Sat, 09 May 2015 16:54:43 GMT

Is it really a Plusnet problem, or is it an infrastructure one, that would be down to an arm of BT? If the latter I can understand how large costs can arise.
OP: let us in to the secret, why the costs are so high and what needs be done!

Re: after a 5 month wait.......

Anotherone — Sat, 09 May 2015 17:06:09 GMT

It's got to be an infrastructure problem, but it would be nice to know if he's got a working phone line without faults.

Re: after a 5 month wait.......

plusnettony — Mon, 11 May 2015 12:17:05 GMT

I see that my colleague has been working on this issue for you to try to get it sorted. I've seen the latest update on your ticket, and we'll action shortly.

Re: after a 5 month wait.......

Luzern — Fri, 22 May 2015 08:41:32 GMT

All seems very quiet

Re: after a 5 month wait.......

MattyC — Fri, 22 May 2015 10:08:03 GMT

It's unfortunately true.
OP lives in a beautiful part of the country that unfortunately has very little infrastructure nearby. A couple of hundred metres of ducting and cabling would require installing to provide the line, and this would be subject to permission by the national park being granted to do the work.
Plusnet cover a proportion of all line installations should excess charges be deemed necessary. The rest is deferred over to the customer. Hope that this at least gives a bit of insight, as I'm not sure if OP will be back on the forums or not.
Matty

Re: after a 5 month wait.......

Anotherone — Fri, 22 May 2015 19:01:59 GMT

Thanks for that insight Matty. IIRC there are some OFCOM rules regarding the point upto which Openreach are not allowed to charge for the provision of a line in more remote areas, so I'll have to go and gen up for future reference
Edit: I don't suppose the OP is fortunate to have a good mobile signal either?