topic 10 years with Plus.Net in Plusnet Feedback

10 years with Plus.Net

amcclean — Sun, 26 Apr 2015 15:31:50 GMT

In July I will have been with Plus.Net for 10 years the longest time I have stayed with any provider. I guess I already know the answer before I post this but do Pn reward long term customers in anyway a month free if you stay so long, then 2 possible even increasing to 3 for a certain number of years.
For example
5 years 1 month free
7 years 2 months free
10 years 3 months free
Don't get me wrong I receive £2.50 credit for referrals per month I see that more as a thank you for increasing business rather than loyalty.
At Christmas I give each of my customers vouchers towards their next treatment for being loyal. I believe rewarding loyalty is great PR and from a customers point of view is always accepted with great thanks.
Do PN have anything in place for ongoing loyalty.

Re: 10 years with Plus.Net

PeterLoftus — Sun, 26 Apr 2015 16:01:05 GMT

I ring up the customer options team every time my contract is up and have never been disappointed yet. I does mean a twelve or eighteen months contract though

Re: 10 years with Plus.Net

cajef — Sun, 26 Apr 2015 16:01:14 GMT

I beat you by a month, started with Plusnet 6/5/2005, I think we at least deserve a long service award if not free broadband for the next ten years.

Re: 10 years with Plus.Net

ITWorks — Sun, 26 Apr 2015 16:02:07 GMT

Hi podman
The best thing to do is ring the Customer Options Team, the can offer some very very competitive discounts , if you are willing to re contact.
From landlines: 0800 013 2632
From mobiles: 0330 123 9197
8am - 8pm Monday to Friday
9am - 7pm Saturday
9am - 6pm Sunday
Regards
Mike

Re: 10 years with Plus.Net

Oldjim — Sun, 26 Apr 2015 16:03:14 GMT

September 2003 here - and currently on a 24 month discounted contract

Re: 10 years with Plus.Net

ITWorks — Sun, 26 Apr 2015 16:06:21 GMT

I am also on a 24 month discounted contact , with a very good discount, for a market 1 exchange.
Regards
Mike

Re: 10 years with Plus.Net

plusnettony — Mon, 27 Apr 2015 09:54:51 GMT

I like the idea, but as others have suggested you'd need to contact COT.
I wonder if I can tweak your suggestion and ask that staff over five years get a day extra off etc etc.

Re: 10 years with Plus.Net

dvorak — Mon, 27 Apr 2015 10:29:58 GMT

august 2003 here.. no discounts and unlikely to get any as I don't want to move the cash-cow that is a land line..

Re: 10 years with Plus.Net

Strat — Mon, 27 Apr 2015 10:55:52 GMT

December 2003 and no discounts....because I haven't asked.
Entirely my fault

Re: 10 years with Plus.Net

jelv — Mon, 27 Apr 2015 11:36:28 GMT

November 2001 here.
It's always worth calling COT!

Re: 10 years with Plus.Net

Luzern — Mon, 27 Apr 2015 12:12:12 GMT

Just found it; 22 Mar 2004! and IIRC from the clutches of Tesco!

Re: 10 years with Plus.Net

Anon — Thu, 30 Apr 2015 23:04:23 GMT

Do as I did and mention that you might move in a ticket and they will reply as they did to me to wish me well with my new provider. Too many years with PN.

Re: 10 years with Plus.Net

Mayfly — Fri, 01 May 2015 05:51:48 GMT

But isn't that because you haven't spoken to those whose remit it is to allow discounts? I've never once seen on here anyone say ask in a ticket for a discount they always say phone COT.
Been with PN since 2007 and I got a good discount.