topic Re: Have made a complaint but ticket has been deleted in Plusnet Feedback

Have made a complaint but ticket has been deleted

maman — Wed, 18 Mar 2015 12:07:09 GMT

I have made a complaint via online via Complaints Code of Practice Question ID 101088018. However it has now disappeared from the list, did plusnet deleted it?
{Update} Have found it, sorry.

Re: Have made a complaint but ticket has been deleted

Townman — Wed, 18 Mar 2015 13:19:08 GMT

Maman,
Welcome to the forum, glad you found what you were looking for.
For the benefit of others here, had it been closed, or were you looking in the wrong place?

Re: Have made a complaint but ticket has been deleted

maman — Wed, 18 Mar 2015 17:13:11 GMT

I was looking at the wrong place.
However, I do like someone to respond my complaint as soon as possible as it is now 3 weeks without internet since I joined PlusNet.
Thanks.

Re: Have made a complaint but ticket has been deleted

plusnettony — Thu, 19 Mar 2015 09:42:38 GMT

That ticket has been raised to our support team for you. I'd expect you'll have an answer very soon.

Re: Have made a complaint but ticket has been deleted

maman — Fri, 20 Mar 2015 07:50:20 GMT

It has been more than 2 days that anyone reply to my support ticket. All I need is to get the internet sorted by a BT engineer and no one has organised that for me at all, not forgetting it will take even more time for a BT engineer to come.

Re: Have made a complaint but ticket has been deleted

plusnettony — Fri, 20 Mar 2015 09:52:22 GMT

Sorry for the delay. I've answered the ticket myself, I'm currently just waiting for a little bit more information about the new appointment time which I'll provide later this morning.