https://community.plus.net/t5/Plusnet-Feedback/Worst-service-EVER/m-p/1224567#M59779 I've had 6 months of pretty much constant dropouts, half a dozen engineers visits, while having the pleasure of Plusnet taking&nbsp; full payments out of my account. They've lift and shifted. Changed cables. All this after me proving it wasn't me, my cables, my computer. I even bought a new router- they wouldn't and won't send one despite it being under 12 months old but the same problems existed with the new modem/router.<BR />It seems there has been no progress since the old days of 28,800 bps dial up modems.<BR />Does anyone have any practical advice to get the service I pay for after 6 months of patience? Or is your advice to give up on what clearly seems to be a waste of my time and money. Or anything else?<BR />I sent a complaint 7 days ago and despite their 7 day reply promise they haven't bothered even acknowledging receipt.<BR /> Thu, 23 Apr 2015 21:11:13 GMT alsmith 2015-04-23T21:11:13Z https://community.plus.net/t5/Plusnet-Feedback/Worst-service-EVER/m-p/1224567#M59779 I've had 6 months of pretty much constant dropouts, half a dozen engineers visits, while having the pleasure of Plusnet taking&nbsp; full payments out of my account. They've lift and shifted. Changed cables. All this after me proving it wasn't me, my cables, my computer. I even bought a new router- they wouldn't and won't send one despite it being under 12 months old but the same problems existed with the new modem/router.<BR />It seems there has been no progress since the old days of 28,800 bps dial up modems.<BR />Does anyone have any practical advice to get the service I pay for after 6 months of patience? Or is your advice to give up on what clearly seems to be a waste of my time and money. Or anything else?<BR />I sent a complaint 7 days ago and despite their 7 day reply promise they haven't bothered even acknowledging receipt.<BR /> Thu, 23 Apr 2015 21:11:13 GMT https://community.plus.net/t5/Plusnet-Feedback/Worst-service-EVER/m-p/1224567#M59779 alsmith 2015-04-23T21:11:13Z https://community.plus.net/t5/Plusnet-Feedback/Worst-service-EVER/m-p/1224568#M59780 I'm sorry to hear about the issues you've had.<BR />I can see we've responded to your complaint this morning and the fault is with our Faults team at the moment.<BR />As soon as they have a update they'll be in touch. Fri, 24 Apr 2015 09:02:49 GMT https://community.plus.net/t5/Plusnet-Feedback/Worst-service-EVER/m-p/1224568#M59780 MatthewWheeler 2015-04-24T09:02:49Z