topic Re: Paragraph titles as images missing in Plusnet Feedback

Paragraph titles as images missing

Townman — Fri, 13 Mar 2015 17:15:33 GMT

@CRT,
Been looking at the SPAM management pages (whilst looking for something for a thread reply) here - http://portal.plus.net/support/security/spam/spam_protection_guide.shtml and note that the paragraph headers are images and are not loading...
Image URLs
http://portal.plus.net/images/support/security/spam/spam/summary.png
http://portal.plus.net/images/support/security/spam/spam/navigation_bar_1.png
http://portal.plus.net/images/support/security/spam/spam/spam_tab_1-1.png
NB: Clicking the above links returns a 404 error page

Re: Paragraph titles as impages missing

Chris — Fri, 13 Mar 2015 17:25:33 GMT

All seem to be loading for me Kevin, see attachment.

Re: Paragraph titles as images missing

Townman — Fri, 13 Mar 2015 18:07:48 GMT

Hi Chris,
Are you able to do "an external" connection simulation on this please? I have retested on a different device from home and been out and tested the page over a 3G network. They all fail the same. Looking at one of the image URLs...


http://portal.plus.net/images/support/security/spam/spam/summary.png gives 404
http://portal.plus.net/images/support/security/spam/spam gives 404
http://portal.plus.net/images/support/security/spam gives 403

From this I conclude that the path .../spam/spam/ does not exist from the external world or there is an error in the URL generation in the external world.
I note that the path to the web page is simply .../security/spam/... and not .../security/spam/spam/... as used by the images.
Cheers,
Kevin

Re: Paragraph titles as images missing

w23 — Fri, 13 Mar 2015 18:10:05 GMT

(images) not loading for me.

Re: Paragraph titles as images missing

Oldjim — Fri, 13 Mar 2015 18:18:56 GMT

not loading here either

Re: Paragraph titles as images missing

plusnettony — Fri, 13 Mar 2015 19:04:19 GMT

I tried it here earlier and it was fine. I'll get a problem raised for further investigation.
Our problem incident management team have been mailed. Hopefully we'll have a problem ID soon.

Re: Paragraph titles as images missing

Townman — Thu, 19 Mar 2015 08:22:00 GMT

Tony / Chris,
Has a problem been confirmed please?
Kevin

Re: Paragraph titles as images missing

JayG — Thu, 19 Mar 2015 09:24:49 GMT

OK for me using Chrome but not IE11.

Re: Paragraph titles as images missing

plusnettony — Thu, 19 Mar 2015 09:38:14 GMT

I've been off for a few days, I haven't had an Email confirming so, so I'd say no. I'm currently chasing it with the incident team for you.

Re: Paragraph titles as images missing

Townman — Thu, 19 Mar 2015 09:46:13 GMT

Quote from: JayG
OK for me using Chrome but not IE11.

Hmm looks like it might be a browser compatibility issue. It also does not work with safari.
Which client platforms do PlusNET in-house test on?
@JayG - what are the URLs for the images delivered by Chrome?

http://portal.plus.net/images/support/security/spam/summary.png Also gives a 404 error.

Re: Paragraph titles as images missing

plusnettony — Thu, 19 Mar 2015 09:53:52 GMT

I was going to say that I didn't think this was a browser issue...
Interestingly though, it works fine on Firefox and Chrome, but not in Opera and IE in the office.

Re: Paragraph titles as images missing

JayG — Thu, 19 Mar 2015 10:12:25 GMT

Quote from: Townman
@JayG - what are the URLs for the images delivered by Chrome?

http://portal.plus.net/images/support/security/spam/spam/summary.png
http://portal.plus.net/images/support/security/spam/spam/navigation_bar_1.png
There's a very similar problem within a SMF forum I'm involved with whereby some png files used for avatars won't display in IE11, although others do - it started after a software upgrade and has not been resolved yet - it's clearly more complicated than just something to do with the file type.

Re: Paragraph titles as images missing

Townman — Thu, 19 Mar 2015 10:20:00 GMT

@Tony,
FYI this is very strange - of the two links Jay has extracted above, clicking the first (on my iPad so it is safari) gives me a 404 error still, whereas clicking the second delivers the image.
This is not a simple URL construction issue based on client browser behaviour.

@JayG,
Thank you for the links. As to the other comment, there is a big difference between not displaying something and not being able to find something, which is what is happening here. I have seen issues with .png files not displaying / not displaying properly due to the way they have been generated.
Kevin

Re: Paragraph titles as images missing

NedLudd — Thu, 19 Mar 2015 11:39:21 GMT

All OK for me on IE11!

Re: Paragraph titles as images missing

plusnettony — Thu, 19 Mar 2015 13:21:09 GMT

Problem ID 85169

Re: Paragraph titles as images missing

Chris — Fri, 17 Apr 2015 12:50:12 GMT

FYI this is due to be fixed next week.

Re: Paragraph titles as images missing

Townman — Sat, 25 Apr 2015 16:51:22 GMT

Chris,
Thanks for the update and feedback that it is getting fixed. Just proves that problems do not get 'just reported and forgotten about' around here...
I remain hopeful that everything else is being addressed too...
Cheers,
Kevin

Re: Paragraph titles as images missing

plusnettony — Mon, 27 Apr 2015 10:44:10 GMT

Apologies, I meant to post this last week but was tied up offline. I was notified it was fixed on the 22nd.

Re: Paragraph titles as images missing

Anotherone — Mon, 27 Apr 2015 12:45:24 GMT

Quote from: Chris
FYI this is due to be fixed next week.

FOI could someone please tell us what was causing the issue, it would be nice to understand these problems

Re: Paragraph titles as images missing

plusnettony — Mon, 27 Apr 2015 13:54:48 GMT

It seems to have been a misconfiguration. That's all I have I'm afraid.