topic Re: Plusnet Portal Down in Plusnet Feedback

Plusnet Portal Down

Strat — Sun, 19 Apr 2015 08:41:55 GMT

Looks like the portal is down.
I spoke to Kerstie on Chat and it maybe an hour or so.
No service Status though.

Re: Plusnet Portal Down

greenway — Sun, 19 Apr 2015 08:48:27 GMT

Yes, as I just found when password was not accepted earlier, tried to reset password, checked "status" to make sure everything was OK, struggled with password again, gave up, phone up to find a pre-recorded automated message telling me that the internal systems were down and will be affecting the website.
Would it have been too much of a struggle to have put this on the login/portal status page? I guess so.

Re: Plusnet Portal Down

Chris — Sun, 19 Apr 2015 09:11:29 GMT

Unfortunately we're having some issues with the portal, this is also affecting internal systems meaning we can't post a service status at the moment.
As I get more news I'll reply here.

Re: Plusnet Portal Down

jelv — Sun, 19 Apr 2015 09:25:25 GMT

I've checked and it's been put on 08009176714

Re: Plusnet Portal Down

All4One — Sun, 19 Apr 2015 09:28:30 GMT

Quote from: greenway
phone up to find a pre-recorded automated message telling me that the internal systems were down and will be affecting the website.
Would it have been too much of a struggle to have put this on the login/portal status page? I guess so.

...

Re: Plusnet Portal Down

Alucidnation — Sun, 19 Apr 2015 10:32:52 GMT

This place gets better by the day.

Re: Plusnet Portal Down

Chris — Sun, 19 Apr 2015 10:44:23 GMT

We'll hopefully be back up shortly, testing the fix at the moment.

Re: Plusnet Portal Down

Townman — Sun, 19 Apr 2015 10:47:36 GMT

Quote from: All4One
Quote from: greenway
phone up to find a pre-recorded automated message telling me that the internal systems were down and will be affecting the website.
Would it have been too much of a struggle to have put this on the login/portal status page? I guess so.

...

It is possible that due to whatever the problem is - it is NOT POSSIBLE to "get to" the server to do as you suggest?
It looks as though "plus.net" is down or unreachable.

Re: Plusnet Portal Down

Chris — Sun, 19 Apr 2015 12:04:56 GMT

Looks like we're back folks, sorry about that.

Re: Plusnet Portal Down

greenway — Sun, 19 Apr 2015 17:00:23 GMT

Quote from: All4One
Quote from: greenway
phone up to find a pre-recorded automated message telling me that the internal systems were down and will be affecting the website.
Would it have been too much of a struggle to have put this on the login/portal status page? I guess so.

...

If the "crazy" icon was aimed at me... why? OK, the login page I can understand - but surely the status page is not on the same infrastructure as the main Plusnet site? That really would be crazy!
So, even if the whole entire Plusnet infrastructure was down, surely someone there has a 3g phone/dongle to update the off-site status page?

Re: Plusnet Portal Down

jelv — Sun, 19 Apr 2015 17:08:52 GMT

Quote from: greenway
but surely the status page is not on the same infrastructure as the main Plusnet site? That really would be crazy!

It is!

Re: Plusnet Portal Down

Tomplus73 — Sun, 19 Apr 2015 18:02:45 GMT

I'm confused Tried to log on earlier today,just to check my bandwith usage,couldnt get in ofcourse.

Was able to see the forum pages and saw that there was trouble 't mill. Saw several posts on this thread,then it struck me, how were several posts,mostly by none staff members,able to post,if they couldn't log on. Answer please ?

Re: Plusnet Portal Down

Oldjim — Sun, 19 Apr 2015 18:05:05 GMT

The forum login is totally separate from the account login and usually, but not always, the forum stays up when the main portal is in trouble

Re: Plusnet Portal Down

Tomplus73 — Sun, 19 Apr 2015 18:07:32 GMT

I'm an Idiot ! Tried to log in earlier to post msg.............with wrong username/pass combination Doh !