topic Re: Need help in Plusnet Feedback

Need help

elkieluca — Tue, 10 Mar 2015 10:10:47 GMT

I have already used the home phone page to report no dial tone only crackles and also intermittent broadband. I can't find the page to ask the help assistant about this. All that happens is you go round and round looking for the right page and never find it. Please help me.

Re: Need help

Oldjim — Tue, 10 Mar 2015 10:15:22 GMT

Assuming you have reported a phone fault then there is nothing else you need to do other than test the phone using the test socket (the one behind the removable lower section of the master socket)

Re: Need help

elkieluca — Tue, 10 Mar 2015 10:25:18 GMT

I haven't reported it as no phone and can't find the right help assistant also my broadband is only working for short periods.

Re: Need help

Oldjim — Tue, 10 Mar 2015 10:28:58 GMT

sorry
https://www.plus.net/wizard/?p=wizard&page=22965&wizard_id=38
I got to it from
Help and Support
Ask a question
Under Technical Support

Re: Need help

elkieluca — Tue, 10 Mar 2015 10:45:07 GMT

Thank you

Re: Need help

Strat — Tue, 10 Mar 2015 11:02:35 GMT

Topic locked in favour of http://community.plus.net/forum/index.php/topic,137519