topic Re: so much for the advert in Plusnet Feedback

so much for the advert

jacquis — Tue, 14 Apr 2015 17:39:14 GMT

i have tried for week to try and find out where my cashback is with no joy

adie:green removed superfluous poll]

Re: so much for the advert

All4One — Wed, 15 Apr 2015 11:42:20 GMT

My parents moved house and got a cashback deal, email came through instantly, clicked link, all done, they got the cheque a month or so later.

Re: so much for the advert

plusnettony — Thu, 16 Apr 2015 15:26:35 GMT

Sorry to see you've had problems. I've asked that my colleague picks this up and chases it for you. More information will soon be provided on the open ticket on your account when we get it.

Re: so much for the advert

jacquis — Wed, 22 Apr 2015 17:56:28 GMT

Guess what they have still not got back to me

Re: so much for the advert

Anotherone — Wed, 22 Apr 2015 21:21:48 GMT

Welcome to the Forum jacquis.
Have you tried checking your tickets?
Use the first link in my sig. It'll give you the login screen first.

Re: so much for the advert

jacquis — Thu, 14 May 2015 16:45:40 GMT

Cheque was promised and once again no cheque must be a very busy marketing department. Plus they have closed my question so have to start all over again!!

Re: so much for the advert

plusnettony — Thu, 14 May 2015 16:59:52 GMT

I've just been looking into this for you - I understood you'd have received it by today at the latest. I've raised your new ticket back to Alex (who was dealing with the original) to check further details.