topic Re: View Your Usage Stopped working, again. in Plusnet Feedback

View Your Usage Stopped working, again.

chandu — Wed, 04 Mar 2015 20:00:53 GMT

Hi all,
Just noticed that the View Your Usage has stopped working, it is showing ZERO usage for today.
Is this the case with others or is it just me suffering the stoppage?
Will appreciate some feed back on the issue.
Chandu.

Re: View Your Usage Stopped working, again.

paulh — Thu, 05 Mar 2015 09:09:24 GMT

Also for me.
0 usage showing for peaktime on 4th march, plus unusually small offpeak usage.
there was some gateway maintenance overnight on 4th in the service status notices.

Re: View Your Usage Stopped working, again.

Chris — Thu, 05 Mar 2015 11:56:14 GMT

Quite a few will probably notice 0kb usage for at least part of the day yesterday, nothing to worry about as we know about it. We won't be adding this usage back in so it'll continue to show 0 for that date.

Re: View Your Usage Stopped working, again.

paulh — Thu, 05 Mar 2015 12:27:08 GMT

thanks Chris.
So any usage for that day which is not displayed will not to be counted towards total usage for the month for those of us on capped accounts?

Re: View Your Usage Stopped working, again.

Chris — Thu, 05 Mar 2015 12:30:08 GMT

Yep, it's been set to 0 so won't count towards usage allowance.

Re: View Your Usage Stopped working, again.

paulh — Thu, 05 Mar 2015 12:33:36 GMT

Re: View Your Usage Stopped working, again.

chandu — Thu, 05 Mar 2015 15:08:29 GMT

Quote from: Chris
Yep, it's been set to 0 so won't count towards usage allowance.

Thanks for clarification, Chris.