topic Re: View order status for a router - why no dates? in Plusnet Feedback

View order status for a router - why no dates?

jelv — Wed, 08 Apr 2015 21:15:32 GMT

When it says the hardware has been despatched, why doesn't it give the date?

Re: View order status for a router - why no dates?

avatastic — Wed, 08 Apr 2015 21:25:52 GMT

Because it's more fun to have you ferret through closed tickets than provide the information up front?

Re: View order status for a router - why no dates?

jelv — Wed, 08 Apr 2015 21:27:28 GMT

You mean ferret through the closed tickets that they've totally hidden?

Re: View order status for a router - why no dates?

Pettitto — Wed, 08 Apr 2015 22:51:22 GMT

It's because it's sent via Royal Mail, First Class. we don't hold any control over the date/time the hardware gets delivered unfortunately.
Whether you could see closed tickets or not, it wouldn't make a difference for the reason mentioned above.

Re: View order status for a router - why no dates?

jelv — Thu, 09 Apr 2015 09:56:06 GMT

I didn't ask for the date delivered, I asked for the date it was despatched.
Looking at https://portal.plus.net/my.html?s=0&action=account_summary on my account it would be reasonable to assume that it was despatched 03/04/2015 as that is the only date shown against the router*. If it was sent first class - where is it?
Showing date it was actually despatched might reduce the number of calls you get in the days before installation is due asking where the router is!
Only by looking in the highly secret closed tickets do I find it was actually despatched on Tuesday this week.

Re: View order status for a router - why no dates?

rongtw — Thu, 09 Apr 2015 10:25:40 GMT

Jelv ,, i thought the hidden secret Tickets were only accessed VIA your Forum SIG

Re: View order status for a router - why no dates?

Townman — Thu, 09 Apr 2015 11:54:23 GMT

At the time of posting, they are still available through the user portal.
1. Log in
2. Click the "Contac Us" link at the top of the page
3. Click the "Business" tab
4. Click "Customer Services" button
5. Click "Send a Message"
You'll then see the beloved Help Assistant pages.

Re: View order status for a router - why no dates?

Alex — Thu, 09 Apr 2015 13:47:14 GMT

Sounds like they slipped up there and didn't remove it from the Business section too.
Will only be a matter of time now

Re: View order status for a router - why no dates?

Townman — Thu, 09 Apr 2015 13:53:01 GMT

Alex,
You are being "wicked" now!
Back on the other thread which has been quiet now for over 5 days (oh they've stopped feeding back so it must be OK now...?)...

Quote from: Chris
Quote from: Townman
So (in the form of feedback) my question to PlusNet is - "Are you planning to restrict the ticketing system to only Business users?"

I don't know. I'll ask the question.

Re: View order status for a router - why no dates?

MattyC — Thu, 09 Apr 2015 14:42:25 GMT

Customers do receive a text confirming that it has been dispatched on the day provided that the order is provisioned properly.

Re: View order status for a router - why no dates?

jelv — Thu, 09 Apr 2015 14:48:55 GMT

No text received!