topic Re: Talk Talk Hacked in Plusnet Feedback

Talk Talk Hacked

rongtw — Fri, 27 Feb 2015 11:28:44 GMT

talk talk , customers have had data stolen
http://m.bbc.co.uk/news/technology-31656613
how safe are we here at PN

Re: Talk Talk Hacked

shutter — Fri, 27 Feb 2015 13:12:59 GMT

I know this has been moved to Feedback for Comment by PlusNet.....
but this must be the understatement of the year....

Quote

we have become aware that some limited non-sensitive information may have been illegally accessed in violation of our security procedure,"

Surely, ANY information stored about customers is "sensitive"... how can they justify that statement... ? probably, trying to "save face" ( as in chinese/japanese culture) or trying to "play down" the severity of their lapse of security on this "non" sensitive information...
They also state ......... this information MAY have been illegally accessed.... HUH ? There has been a breach of security.... but they are saying "may" have been illegallly accessed...
Really ? ? ?

you can`t believe this company after a statement like that.....

Re: Talk Talk Hacked

Kremmen — Fri, 27 Feb 2015 14:49:10 GMT

The statement that always amazes me is being conned into giving away bank details. There is no way I would reveal any bank details via phone, email or the net. If they don't know them then they aren't legit.

Re: Talk Talk Hacked

Oldjim — Fri, 27 Feb 2015 15:08:48 GMT

this was the interesting part

Quote
The attackers got at some of TalkTalk's internal systems via a third-party that also had access to its network. Legal action is now being taken against this unnamed third party.

Re: Talk Talk Hacked

Steve — Fri, 27 Feb 2015 15:13:53 GMT

That explains the email I received from them yesterday.

Re: Talk Talk Hacked

shutter — Fri, 27 Feb 2015 16:16:13 GMT

This is looking bad for PlusNet....

Five hours since the O.P... on Feedback... and not a word from PlusNet in answer to the question...........................

Re: Talk Talk Hacked

rongtw — Fri, 27 Feb 2015 16:38:26 GMT

originally i posted in Chit chat , as it wasnt a direct question for PN it was just a general comment .
but as its been moved i would have expected a reply from Staff here

Re: Talk Talk Hacked

Chris — Fri, 27 Feb 2015 16:40:11 GMT

I'm not sure what answer you're expecting really! We're certainly not going to detail our security policies publicly. I'm also not sure why a new article about a different company relates to Plusnet.

Re: Talk Talk Hacked

Oldjim — Fri, 27 Feb 2015 16:46:48 GMT

As I was the one who moved it
I was hoping for a general reassurance that third parties don't have direct access to your database

Re: Talk Talk Hacked

Kremmen — Fri, 27 Feb 2015 17:51:04 GMT

I can only guess but TT have recently taken over BB from other companies plus TT are linked to Carphone Warehouse so there's a lot of possibilities. PN are in a totally different position with only BT as a parent.
I would suspect some form of 'error' (polite word) during one of the migrations.

Re: Talk Talk Hacked

rongtw — Fri, 27 Feb 2015 18:41:39 GMT

As BT the parent co , would BT be party to PN systems ?

Re: Talk Talk Hacked

AndyH — Fri, 27 Feb 2015 19:28:33 GMT

Nope, they are different legal entities.

Re: Talk Talk Hacked

Kremmen — Fri, 27 Feb 2015 19:33:58 GMT

Even safer then.
It does sound like a case of phishing though so 'keep em peeled' as Shaw Taylor used to say.

Re: Talk Talk Hacked

bleeper24 — Sun, 01 Mar 2015 15:38:29 GMT

Hi
Just joined Plusnet after 8 years of good service from TT ( believe it or not ) ... .bur poor Customer support and horrendous "outsourced " support lines finally forced the issue and I called it a day !
I've many years of network troubleshooting and also hardware and software support experience ...so I hope I can contribute in some way here on Plusnet when my connection and switch over is finalized !

Re: Talk Talk Hacked

picbits — Sun, 01 Mar 2015 15:47:36 GMT

TT tend to be fine until you have an issue then all the trouble starts.
Having dealt with them on behalf of a neighbour, I'd be very wary of ever dealing with them personally ........

Re: Talk Talk Hacked

Kremmen — Sun, 01 Mar 2015 17:32:43 GMT

Unfortunately there are a lot of companies out there like that. If I can I try and avoid any company that has an overseas helpline because you know what to expect.
If your query isn't on their cue cards then you may as well talk to the wall.

Re: Talk Talk Hacked

x47c — Sun, 01 Mar 2015 18:44:21 GMT

Sadly that is because most of their calls are indeed from numpties/customers who themselves cannot or don't read manuals etc.
I was once told by a mobile phone executive at a business conference that 80% of their calls were what he termed "customer education and re-assurance " and I termed RTFM type calls.
At that sort of ratio can you honestly expect companies to do anything else than create overseas call centres to answer the rubbish as cheaply as possible.
It also means, as you say, that those who 'know a bit' get driven insane trying to get though to someone who understands and can deal with the problem - however the problem is simply that you are a minority so they don't care.
Unless of course the "customer" is themselves a business which umpteen thousand accounts whose designated contact will have direct lines to call direct to a dedicated problem solver in their tech dept.