topic Re: Plus Net is expensive in Plusnet Feedback

Plus Net is expensive

johnmglen — Thu, 26 Feb 2015 08:15:49 GMT

After years with them, and I really do mean years, it appears that Plus Net are going the way of all the other companies doomed to failure. Namely, they openly favour the new trade and penalise their existing trade to cover the costs of the heavy discounts offered the new members. Worse than that - and again in keeping with the large increasingly faceless companies that seem comfortable in the deluded perception that their once loyal customers won't leave them, they seem to have hired CSC analysts (I assume that is customer services in old money?) who are absolutely not interested in retaining their customers. The upshot? Once loyal customers look elsewhere. Plus Net used to feel a bit like family, a little bit local, now they have gone the way of the rest and that is really rather sad when you consider what they have lost in the clamour for a few quid rung out of their long-standing customer base.

Re: Plus Net is expensive

AndyH — Thu, 26 Feb 2015 08:28:49 GMT

Which of their prices do you find expensive?

Re: Plus Net is expensive

pjmarsh — Thu, 26 Feb 2015 08:40:02 GMT

When I renewed my contract not so long ago I got a deal much better deal than was available to new customers, so would have to disagree with you, unless you can give us some specifics as Andy has said.

Re: Plus Net is expensive

johnmglen — Thu, 26 Feb 2015 08:58:35 GMT

A quick look at the deals offered the new customers in comparison with the others should clear it up. A comparison with other providers also reveals that they are not the good deal they once were. It's probably not appropriate to go into the specifics of my particular gripe with Plus Net, but it is genuinely how I feel. As for their customer services, well that's another story. You might as well carefully arrange a common or garden breeze block in your back yard, pull up a chair and talk to that for the good it will do you. There is just nothing doing for the loyal customers it seems to me.

Re: Plus Net is expensive

AndyH — Thu, 26 Feb 2015 09:22:22 GMT

All the big providers in the ISP industry offer introductory deals as it's a very competitive market place. I take it you feel the same way about insurance companies?
Have you spoken to the retentions team to see what they can offer you?

Re: Plus Net is expensive

johnmglen — Thu, 26 Feb 2015 09:26:16 GMT

Quote from: AndyH
All the big providers in the ISP industry offer introductory deals as it's a very competitive market place. I take it you feel the same way about insurance companies?

Have you spoken to the retentions team to see what they can offer you?

Yes I do feel the same way, it stinks.
As for the retentions team, please see my comment regarding inanimate objects carefully arranged in your back yard!

Re: Plus Net is expensive

Mayfly — Thu, 26 Feb 2015 09:35:09 GMT

I agree with pjmarch, I have been a customer since '09 and I pay a very comparable price for unlimited fibre to the advertised new deal over 18mths. The only difference was my contract is for 24mths.

Re: Plus Net is expensive

johnmglen — Thu, 26 Feb 2015 09:57:27 GMT

Which all leads me to believe that I am being robbed and makes me wonder why you lot are all doing so well when I am not. I cannot get anywhere near, and I really do mean anywhere near the deals offered the new customers. I can easily beat it by leaving which, sadly, I am now looking at doing.
jim:quote

Re: Plus Net is expensive

Townman — Thu, 26 Feb 2015 10:09:32 GMT

When speaking with retentions, did you ask "Can you give me the same deal as new customers?" or "What's the best deal you can give me?"
The usual answers are "No" and "Something better than new customers, albeit 24 months contract".
If you think PlusNET's service is bad, go do some research on their three main rivals - BT Retail, TT and Sky...

Re: Plus Net is expensive

AndyH — Thu, 26 Feb 2015 10:39:15 GMT

@ JMG - If you're expecting to pay half price + cashback, then your expectations are too high. Plusnet would soon be out of business if they were to offer these kinds of deals to everyone.

Re: Plus Net is expensive

Townman — Thu, 26 Feb 2015 11:11:58 GMT

Quote from: JMG
It's probably not appropriate to go into the specifics of my particular gripe with Plus Net, but it is genuinely how I feel.

Without the specifics, there is no objectivity, just gripe. It is the specifics which frame the debate; those of us who have sought deals have been happy with what we got. At the time I got unlimited for less than I was paying for a measured service and over 24 months cheaper than the new customer offer.
Should we have to ask? Well that is a different matter.

Re: Plus Net is expensive

johnmglen — Thu, 26 Feb 2015 12:31:21 GMT

Quote from: Townman
Quote from: JMG
It's probably not appropriate to go into the specifics of my particular gripe with Plus Net, but it is genuinely how I feel.

Without the specifics, there is no objectivity, just gripe. It is the specifics which frame the debate;

Townman, this isn't a debate, it's a forum where I am perfectly entitled to air my opinion without the need for anybody's approval. The specifics of my monthly billing arrangements aren't going to be up for dissection I'm afraid.
Sorry to disappoint.

Re: Plus Net is expensive

johnmglen — Thu, 26 Feb 2015 12:32:59 GMT

Quote from: AndyH
@ JMG - If you're expecting to pay half price + cashback, then your expectations are too high. Plusnet would soon be out of business if they were to offer these kinds of deals to everyone.

I'm not. But neither do I expect to be paying more than other companies while I sit watching the newcomers get good deals. Basically, loyalty does not pay.

Re: Plus Net is expensive

AndyH — Thu, 26 Feb 2015 12:38:46 GMT

How much are you paying now then and with which other companies are you comparing to?

Re: Plus Net is expensive

johnmglen — Thu, 26 Feb 2015 12:41:17 GMT

I'm sure I just said that I'm not willing to have my monthly billing arrangements dissected on here......
jim:quote

Re: Plus Net is expensive

AndyH — Thu, 26 Feb 2015 12:50:07 GMT

So you're not willing to say even which package/s you're on? What about the competitors?
What's the point of complaining on here then?

Re: Plus Net is expensive

JayG — Thu, 26 Feb 2015 12:50:37 GMT

Loyalty hasn't been 'paying' for years as far as most services and utilities are concerned - gas, electricity, home and motor insurance to name but 4 tempt new customers with special terms and then try to sting them after the first year, presumably in the hope that they either won't notice or that inertia has set in.
Whether PlusNet should offer the same deals via the upgrade/change portal as they may do over the phone is another matter, as Townman has already noted.
If you want to express your views on an open forum you have to be prepared to be challenged from time to time by those with different views - in that sense you have indeed started a debate, whether you wanted one or not.

Re: Plus Net is expensive

johnmglen — Thu, 26 Feb 2015 12:57:24 GMT

Totally agree that a debate might ensue. BUT, that does not mean the comments that instigated the following diatribe were ever intended to do so. My comments are an observation, a complaint, something for you to debate if you wish. Me, I was simply stating an opinion without any expectation, or likelihood that I would ever provide further detail (or specific billing arrangements). If folk want to get worked up, that's up to them.

Re: Plus Net is expensive

johnmglen — Thu, 26 Feb 2015 12:59:15 GMT

Quote from: AndyH
What's the point of complaining on here then?

For the very pleasure derived from the act of complaining on here of course.

Re: Plus Net is expensive

PeterLoftus — Thu, 26 Feb 2015 13:06:31 GMT

It seems to me that Plusnet have a pot of money to give discounts to members who have the nouse to ask for it. This is obviously a costed response to the issue leaving the less astute or informed to pay more.
I too asked for it and got an offer which kept me satisfied
Perhaps someone should start a poll