topic Re: Reset profile please in Plusnet Feedback

Reset profile please

glloyd — Sun, 22 Feb 2015 13:01:51 GMT

Can some kinds c/s person reset my profile to 15.07, it's been wrong for a week or so now. Thank you.

Re: Reset profile please

Townman — Sun, 22 Feb 2015 16:38:54 GMT

Hi George,
"Wrong" from what perspective? Against your current synch rate or wrong against what BT is reporting or wrong against what it has been / you believe it should be?
The figure you quote is a BT Profile figure. PlusNet figures are rounded down to 0.10Mbps so it is equivalent would be 15.0Mbps, requiring a synch speed of 18.086Mbps
PlusNet has no control over BT Profile figures.
Kevin

Re: Reset profile please

MatthewWheeler — Mon, 23 Feb 2015 10:35:31 GMT

Hi there.
I've updated your profile to match the BT one.
If you log into your router and disconnect then reconnect you should see a increase.

Re: Reset profile please

glloyd — Mon, 23 Feb 2015 11:58:21 GMT

Thank you.