topic BT Sports in Plusnet Feedback

BT Sports

goldenfibre — Wed, 25 Mar 2015 13:57:40 GMT

I think it time for Plusnet to offer customers a free bt sports like BT did with their customer. Why should we benefits the same way?

Re: BT Sports

Chris — Wed, 25 Mar 2015 13:59:32 GMT

We operate separately to BT Retail, therefore the products and packages we offer are at different price points.

Re: BT Sports

dvorak — Wed, 25 Mar 2015 14:01:35 GMT

you can quite happily join BT and get your free BT sport for £6 more.
PN isn't BT retail and won't have access to offer it free, or they already would be on the Sky platform.

Re: BT Sports

Townman — Wed, 25 Mar 2015 14:04:40 GMT

Quote from: goldenfibre
Why should we benefits the same way?

What you mean like having a could not careless Indian Call centre? No thank you. There are lots of good reasons for not following BT offerings. If you really do think they are better, then may be migration to them is the right path for your life journey.

Re: BT Sports

goldenfibre — Wed, 25 Mar 2015 14:05:39 GMT

I didn't say anything about Indian Call Centre?

Re: BT Sports

Townman — Wed, 25 Mar 2015 14:12:09 GMT

No, you suggested that PlusNET users should get the same benefits as BT users, without considering that some silver linings come with attached clouds. If you want the "benefits" of BT (which is what you said you want) then you have to remember that there are other (unwelcome) things you might get with them. BT and PlusNET are not the same, if they were, what would be the point of keeping them seperate? BT know that PlusNET are doing far better at support than do BT (yes I know might find that difficult to believe) but it is true.
People rarely look at the whole package. Personally I will not take service from any organisation who exports support jobs to India, indeed I have reservations about such jobs being exported to the province of Wales - DVLA, NHS Direct and HMRC - over which we have no choice.
We need to keep more jobs in England, particularly up North in God's own country - Yorkshire!

Re: BT Sports

MattyC — Wed, 25 Mar 2015 14:43:42 GMT

I often mention resource, but it would mean a sharp uptake in BT Sport and each provision requires manual order placement (which only myself and a handful of others are able to do at the moment). I don't mind this as an excuse to charge, but it'd be one of the implications if the change was made.

Re: BT Sports

Townman — Wed, 25 Mar 2015 14:59:30 GMT

Matty,
In other words, you are confirming that the free provision of BT Sport would directly lead to a reduction in support resources?
As I said, nowt comes for free!
Keep it as it is, there are multiple providers of TV sport (which is much over rated) whereas good forum support is like gold dust, it's rare and when found quite valuable!

Re: BT Sports

PeterLoftus — Wed, 25 Mar 2015 15:15:22 GMT

I'm in agreement with the latest Which magazine (Consumers association) report on ISPs. Plusnet came 4th in a satisfaction survey and Vergin Media, TalkTalk, Sky and BT (all content providers in their package) occupied four of the bottom five places. I think there is a lesson there.
I don't want BT Sport, Mobiles, Movies or any other content from my ISP. I want them to concentrate on their primary purpose and I will source my content myself

Re: BT Sports

MattyC — Wed, 25 Mar 2015 16:08:32 GMT

Quote from: Townman
Matty,
In other words, you are confirming that the free provision of BT Sport would directly lead to a reduction in support resources?

Not directly, but it would require investment time. Either that, or investment time in the creation of an automation tool.

Re: BT Sports

grahamt — Wed, 25 Mar 2015 19:20:25 GMT

I wouldn't mind paying for Plusnet-provided BT Sport, but I'm not going to do it via Sky's platform. I'd be happy to have it as an Android app which I could then (Chrome)cast to my TV. I've never understood why BT insists on limiting it to Plusnet users with Sky TV. (OK, they want you to sign up with BT Retail broadband, but they could still provide it via other broadband platforms with a price difference.)

Re: BT Sports

hillyfields123 — Wed, 25 Mar 2015 19:37:35 GMT

BT offer their version of BT sport via an app on Android and iOS AFAIK - I can't speak for PN's version though.

You don't necessarily need a Sky subscription, you can make a one-off purchase of a Sky box (From Sky directly or off eBay) and then you can purchase a Freesat from Sky viewing card which is a one off cost of £25 which AFAIK you can register the number of and then you will be allowed access to BT Sport via Freesat.
(Ex BT customer)

Re: BT Sports

catelliott — Wed, 25 Mar 2015 19:39:43 GMT

If you have a Sky box, but no viewing card, we can provide you with one free of charge

Re: BT Sports

hillyfields123 — Wed, 25 Mar 2015 19:42:32 GMT

There we go - Another benefit of PN over BT

Re: BT Sports

catelliott — Wed, 25 Mar 2015 19:54:50 GMT

It's one of the perks!

Re: BT Sports

JohnJ-B — Wed, 25 Mar 2015 20:52:47 GMT

Quote from: goldenfibre
I think it time for Plusnet to offer customers a free bt sports like BT did with their customer. Why should we benefits the same way?

Who said it is genuinely free?
Just remember that BT charges a lot more than PN, this is because ALL users are paying an "incorporated" cost, whether they like it or not!!
On that basis, why should users, who are NOT interested in 24/7 sport, subsidise those that are?

Re: BT Sports

grahamt — Fri, 27 Mar 2015 09:47:27 GMT

Quote from: hillyfields123
You don't necessarily need a Sky subscription, you can make a one-off purchase of a Sky box (From Sky directly or off eBay) and then you can purchase a Freesat from Sky viewing card which is a one off cost of £25 which AFAIK you can register the number of and then you will be allowed access to BT Sport via Freesat.

I'd also need to buy a dish and pay for installation (presumably more expensive if it's not bundled with a subscription), yes? And (referring to the later post) does the free viewing card from Plusnet cover the 'Freesat from Sky' type as well as the standard Sky card?
(Apologies if that's a stupid question. I don't know my way around satellite TV.)

Re: BT Sports

KatC — Sat, 28 Mar 2015 11:40:39 GMT

@ grahamt
For us to be able to supply you with BT Sport you would require a Sky box either SD or HD depending on which BT Sport service you require. In addition you would require a satellite dish to receive the signal which needs to be liked to the box. If you require a viewing card we can supply this to you which will allow you to watch the BT Sports package and ESPN plus the standard free channels.

Re: BT Sports

hillyfields123 — Sat, 28 Mar 2015 15:32:05 GMT

Sky charge £175 for the SkyHD box, satellite dish and installation as well as supplying a viewing card. You own all of the equipment for that cost and so have no obligation to use Sky provided Freesat and could switch to "normal" Freesat at a later date. However by doing this you would lose access to BT Sport.

Re: BT Sports

goldenfibre — Sat, 28 Mar 2015 15:34:50 GMT

Sky is a rip off company. I am so glad to get rid of Sky TV.