topic Re: mobile offer in Plusnet Feedback

mobile offer

goldenfibre — Wed, 25 Mar 2015 13:55:25 GMT

I just saw this news: http://www.ispreview.co.uk/index.php/2015/03/bt-goes-quad-play-and-launches-cheap-uk-consumer-4g-mobile-service.html
Will Plusnet offer similiar to this soon for customer who have Plusnet Fibre/Phone to add on Mobile?

Re: mobile offer

Chris — Wed, 25 Mar 2015 13:56:43 GMT

Nothing I'm aware of at the moment. We operate separately to BT Retail so any packages or services we sell are our own.

Re: mobile offer

goldenfibre — Wed, 25 Mar 2015 14:02:42 GMT

In this case, I might look again when my contract is fully expire as I do want discount on mobile tariff and also free bt sports. The only provider BT is doing this.

Re: mobile offer

Townman — Wed, 25 Mar 2015 14:06:04 GMT

In which case, they look like a better provider for your requirements.

Re: mobile offer

goldenfibre — Wed, 25 Mar 2015 14:07:49 GMT

Nah I stay with Plusnet because they have a better discount in a long contract term than BT. Plus they have UK Call Centre too.

Re: mobile offer

Townman — Wed, 25 Mar 2015 14:16:15 GMT

Right on!!

Re: mobile offer

w23 — Wed, 25 Mar 2015 14:20:53 GMT

Quote from: Chris
We operate separately to BT Retail so any packages or services we sell are our own.

So...

You should be able to offer better value mobile deals just like you do on landline and broadband?

Re: mobile offer

catelliott — Wed, 25 Mar 2015 15:17:29 GMT

If only we could, w23! Unfortunately, we're not equipped for mobile at the moment.

Re: mobile offer

w23 — Wed, 25 Mar 2015 15:37:35 GMT

Well, Tesco and Giff-Gaff both operate as Virtual Mobile Network Operators on O2 network, Virgin does similar on Vodaphone (IIRC) all competing with (and often undercutting) the main operators, couldn't Plusnet set up as a VMNO on BT's mobile network?
After all, you have no Broadband infrastructure but manage to provide internet to a fair few customers.

[Edit - bracket moved to make better sense]

Re: mobile offer

goldenfibre — Wed, 25 Mar 2015 15:37:57 GMT

Plusmobile would be a great name!

Re: mobile offer

Townman — Wed, 25 Mar 2015 15:49:56 GMT

Have you guys not noticed that the billing system already has more than enough challenges? Surely now would not be the right time to add more?
It is not enough to want to and be technically capable of providing product - by whatever means It has to be capable of being ordered and billed for proficiently. If either if these fail, you'll have unhappy customers and no revenue stream, but still have provider's bills to pay.
PlusNET are working on both provisioning and billing system improvements. Bringing new products to market before they are delivered would be commercial suicide, however that did not stop them up there launching cash back without the means of supporting it!

Re: mobile offer

catelliott — Wed, 25 Mar 2015 15:54:10 GMT

Like Townman says, we're currently working on improving the services that we already have before looking into other ventures. Better to be the best at dual play than mediocre at quad-play!

Re: mobile offer

hillyfields123 — Wed, 25 Mar 2015 16:40:50 GMT

Plusnet seem to be one of the few companies that get the point made above.
It isn't about making profit but wanting to be better and better!

Re: mobile offer

southerner — Wed, 25 Mar 2015 17:23:43 GMT

Amen to that. I remember BT's 'support' lines. Not pretty.

Quote from: goldenfibre
Plus they have UK Call Centre too.

Re: mobile offer

DaveyH — Wed, 25 Mar 2015 21:34:24 GMT

Quote from: w23
Well, Tesco and Giff-Gaff both operate as Virtual Mobile Network Operators on O2 network, Virgin does similar on Vodaphone (IIRC)

Virgin uses EEs network
http://www.virginmobile.com/vm/genericContent.do?contentId=mint.device.faqs.howdoi.sm659

Re: mobile offer

w23 — Wed, 25 Mar 2015 21:42:25 GMT

Thanks for the correction.

Re: mobile offer

All4One — Thu, 26 Mar 2015 10:14:34 GMT

Giffgaff
£10 a month for 250 X-network mins, unlimited texts and plenty of data. All I need.
Free texts and calls to other gifgaff too!

Re: mobile offer

w23 — Thu, 26 Mar 2015 10:42:15 GMT

And free 0800 numbers so no charge (or depletion of included minutes) to call Plusnet customer support if your landline dies.
I'd agree that it's better to improve existing services and standards before introducing new services but I also get the impression that Plusnet are now mainly competing with the 'big boys' so may need to look at such options in the longer term plans.

Re: mobile offer

AndyH — Thu, 26 Mar 2015 11:03:27 GMT

Long term, I can see Plusnet being merged into one BT Retail company.
This would go down like a lead balloon on here though.

Re: mobile offer

goldenfibre — Thu, 26 Mar 2015 11:18:26 GMT

My T-Mobile tariff is 100 minutes free calls to uk landlines (01, 02, 03, 0845, 0870 and 0800) and all uk mobile network (07) with unlimited free texts (3000) to any uk mobile network with 3GB data allowance every month 3G internet only (all that for just £5 a month) with £5 discount for 24 months contract because want to keep the same mobile phone for next 2 years without upgrade. That's deal was last year expiry in January 2016 (I might upgrade to Samsung Galaxy Note 4 32GB) from Samsung Galaxy S2 (16GB) but will not interesting on the new Samsung Galaxy S6 or Edge S6 because the monthly charge will be too expensive!